Wait what? I just made a purchase and cant use the item I got?

(impressiveManatee) #1

So I’ve been playing this game for a few days, and decided to look at the store. I made a $4.99 purchase for a load out card and got one for a Merc i do not own. So literally $4.99 down the drain? How can this be seen as a good way of monetizing this game from the developers? What exactly is my motivation to purchase again? What am I missing here? Why on earth would the dev allow a randomized sale to happen where the user has a SIGNIFICANT chance of not even being able to use what was purchased?

Seems like a surefire way to not sell a product.

(sentimentalDime) #2

I’m assuming you bought an Elite Case, in which case, it clearly states that you get a card for one of 8 (or something like that) mercs, which is chosen randomly.

Now, i know this isn’t the answer you want, but this is 100% your own fault for not reading and understanding what you were buying.

(kAndyREW) #3

yeah for a new player i would highly recommend spending your credits/money on mercs first, cards and pretty stuff later. Mercs are def way better bang for your buck :slight_smile:

(impressiveManatee) #4

[quote=“sentimentalDime;102597”]I’m assuming you bought an Elite Case, in which case, it clearly states that you get a card for one of 8 (or something like that) mercs, which is chosen randomly.

Now, i know this isn’t the answer you want, but this is 100% your own fault for not reading and understanding what you were buying.[/quote]

Honestly, the whole system is very funky for a new player. The whole load out system with cards etc. Regardless if it was my fault for not reading or not, its horrible business. Imagine a retail store selling for example light bulbs that didnt have the standard adapter size, but was 1cm larger. Then when you make the purchase they tell you, “well its right on the box”. You have to expect that not all consumers will read everything, and when making a purchase its REASONABLE for the consumer to expect that hes going to be able to use the thing hes purchasing.

What I was expecting was a card that I could use on a merc I owned. Obviously that didnt happen, and obviously I didnt read enough. That doesnt negate that fact that the dev should be trying to meet normal consumer expectations when making a sale. How can they sell you something that prior to making the purchase, the dev knows you cannot use? I think if you polled everyone who purchased these things, a large portion of the buyers were also unaware and unsatisfied with their purchase. Even if its only 5% (which I suspect its much higher), that’s not good for the devs.

I like to make purchases on games I play, but I dont see a way to support this game the way it currently is being monetized (not talking just cards here. $9.99 for one Merc is silly).

(Mr-Penguin) #5

[quote=“impressiveManatee;102605”][quote=“sentimentalDime;102597”]I’m assuming you bought an Elite Case, in which case, it clearly states that you get a card for one of 8 (or something like that) mercs, which is chosen randomly.

Now, i know this isn’t the answer you want, but this is 100% your own fault for not reading and understanding what you were buying.[/quote]

Honestly, the whole system is very funky for a new player. The whole load out system with cards etc. Regardless if it was my fault for not reading or not, its horrible business. Imagine a retail store selling for example light bulbs that didnt have the standard adapter size, but was 1cm larger. Then when you make the purchase they tell you, “well its right on the box”. You have to expect that not all consumers will read everything, and when making a purchase its REASONABLE for the consumer to expect that hes going to be able to use the thing hes purchasing.

What I was expecting was a card that I could use on a merc I owned. Obviously that didnt happen, and obviously I didnt read enough. That doesnt negate that fact that the dev should be trying to meet normal consumer expectations when making a sale. How can they sell you something that prior to making the purchase, the dev knows you cannot use? I think if you polled everyone who purchased these things, a large portion of the buyers were also unaware and unsatisfied with their purchase. Even if its only 5% (which I suspect its much higher), that’s not good for the devs.

I like to make purchases on games I play, but I dont see a way to support this game the way it currently is being monetized (not talking just cards here. $9.99 for one Merc is silly). [/quote]

But the 10 dollars is worth much more in the long run, so long as you don’t get a merc you hate…

(NuclearBreadstick) #6

[quote=“impressiveManatee;102605”][quote=“sentimentalDime;102597”]I’m assuming you bought an Elite Case, in which case, it clearly states that you get a card for one of 8 (or something like that) mercs, which is chosen randomly.

Now, i know this isn’t the answer you want, but this is 100% your own fault for not reading and understanding what you were buying.[/quote]

Honestly, the whole system is very funky for a new player. The whole load out system with cards etc. Regardless if it was my fault for not reading or not, its horrible business. Imagine a retail store selling for example light bulbs that didnt have the standard adapter size, but was 1cm larger. Then when you make the purchase they tell you, “well its right on the box”. You have to expect that not all consumers will read everything, and when making a purchase its REASONABLE for the consumer to expect that hes going to be able to use the thing hes purchasing.

What I was expecting was a card that I could use on a merc I owned. Obviously that didnt happen, and obviously I didnt read enough. That doesnt negate that fact that the dev should be trying to meet normal consumer expectations when making a sale. How can they sell you something that prior to making the purchase, the dev knows you cannot use? I think if you polled everyone who purchased these things, a large portion of the buyers were also unaware and unsatisfied with their purchase. Even if its only 5% (which I suspect its much higher), that’s not good for the devs.

I like to make purchases on games I play, but I dont see a way to support this game the way it currently is being monetized (not talking just cards here. $9.99 for one Merc is silly). [/quote]

…But said lightbulb scenario is the customer’s fault in absolutely every way…

(sentimentalDime) #7

[quote=“impressiveManatee;102605”][quote=“sentimentalDime;102597”]I’m assuming you bought an Elite Case, in which case, it clearly states that you get a card for one of 8 (or something like that) mercs, which is chosen randomly.

Now, i know this isn’t the answer you want, but this is 100% your own fault for not reading and understanding what you were buying.[/quote]

Honestly, the whole system is very funky for a new player. The whole load out system with cards etc. Regardless if it was my fault for not reading or not, its horrible business. Imagine a retail store selling for example light bulbs that didnt have the standard adapter size, but was 1cm larger. Then when you make the purchase they tell you, “well its right on the box”. You have to expect that not all consumers will read everything, and when making a purchase its REASONABLE for the consumer to expect that hes going to be able to use the thing hes purchasing.

What I was expecting was a card that I could use on a merc I owned. Obviously that didnt happen, and obviously I didnt read enough. That doesnt negate that fact that the dev should be trying to meet normal consumer expectations when making a sale. How can they sell you something that prior to making the purchase, the dev knows you cannot use? I think if you polled everyone who purchased these things, a large portion of the buyers were also unaware and unsatisfied with their purchase. Even if its only 5% (which I suspect its much higher), that’s not good for the devs.

I like to make purchases on games I play, but I dont see a way to support this game the way it currently is being monetized (not talking just cards here. $9.99 for one Merc is silly). [/quote]

You said you had been playing for a couple of days, within those couple of days, you’ve surely gotten a regular case, yes? Now, in those cases it is exactly the same, and there’s no way you haven’t gotten a loadout for a merc you don’t own in those cases, so i’m seriously confused as to why you would expect it to be different in the Elite cases.

And the loadout system wasn’t funky at all to me, i downloaded the game, played for a bit, got some loadouts, checked out the menus and the Trade Up option, and that was it for me.

(impressiveManatee) #8

You said you had been playing for a couple of days, within those couple of days, you’ve surely gotten a regular case, yes? Now, in those cases it is exactly the same, and there’s no way you haven’t gotten a loadout for a merc you don’t own in those cases, so i’m seriously confused as to why you would expect it to be different in the Elite cases.

And the loadout system wasn’t funky at all to me, i downloaded the game, played for a bit, got some loadouts, checked out the menus and the Trade Up option, and that was it for me.

Yep, just thought there’s a big difference from being awarded something for free any paying for something. Didn’t think I would be sold something I couldn’t use. Honestly just assumed that when making a purchase it would be for Mercs you own. My fault for not reading, but regardless IMO I am sure I am not the only one this happened to. I wonder what percentage of people who purchase these are not aware they may not be usable. Its certainly not zero, and anything above zero means there’s consumer confusion on the purchase which is never good for the company.

(sentimentalDime) #9

As a rule of thumb, NEVER assume something about a product you’re not familiar with, be it a light bulb or Elite Cases. And no matter what you do, there’s gonna be confusion, because some people are just plain stupid/incabable of understanding the concept of a light bulb being bigger than the standard.

And please, just read it the next time, instead of being disappointed because you expected something as a result of not reading what you were actually getting.

#10

[quote=“impressiveManatee;102605”] Imagine a retail store selling for example light bulbs that didnt have the standard adapter size, but was 1cm larger. Then when you make the purchase they tell you, “well its right on the box”. You have to expect that not all consumers will read everything, and when making a purchase its REASONABLE for the consumer to expect that hes going to be able to use the thing hes purchasing.
[/quote]

Last time I was at a retail store looking at light bulbs there were at least 5 different adapter sizes. I rolled a dice and decided to buy the 4th size. When I got home I realized it was too small and did not fit so I went back to the shop, kicked the shopkeeper’s teeth in and spent the following night at the police station.

(Litego) #11

The thing I don’t get is that there are different kind of cases, Elite Case A and B, how did you choose between these two if you didn’t know the difference?

(DMaster2) #12

[quote=“impressiveManatee;102605”][quote=“sentimentalDime;102597”]I’m assuming you bought an Elite Case, in which case, it clearly states that you get a card for one of 8 (or something like that) mercs, which is chosen randomly.

Now, i know this isn’t the answer you want, but this is 100% your own fault for not reading and understanding what you were buying.[/quote]

Honestly, the whole system is very funky for a new player. The whole load out system with cards etc. Regardless if it was my fault for not reading or not, its horrible business. Imagine a retail store selling for example light bulbs that didnt have the standard adapter size, but was 1cm larger. Then when you make the purchase they tell you, “well its right on the box”. You have to expect that not all consumers will read everything, and when making a purchase its REASONABLE for the consumer to expect that hes going to be able to use the thing hes purchasing.

What I was expecting was a card that I could use on a merc I owned. Obviously that didnt happen, and obviously I didnt read enough. That doesnt negate that fact that the dev should be trying to meet normal consumer expectations when making a sale. How can they sell you something that prior to making the purchase, the dev knows you cannot use? I think if you polled everyone who purchased these things, a large portion of the buyers were also unaware and unsatisfied with their purchase. Even if its only 5% (which I suspect its much higher), that’s not good for the devs.

I like to make purchases on games I play, but I dont see a way to support this game the way it currently is being monetized (not talking just cards here. $9.99 for one Merc is silly). [/quote]
You should always check carefully a product before purchasing. It’s your fault for not reading the instructions of the product. Anyway to use that loadout simply purchase the merc in question. Usually it’s 10 dollars or 50k credits.

(DMaster2) #13

When you click on it it explain the rarities and the mercs you can get loadout for.

(Lumi) #14

This is my opinion on the matter: Never ever spend money on a free to play game, unless it has proven to you it is a great game on 75% of the content. Also, never ever spend money on a game in Beta, as it can and probably will evolve into something you don’t like. I’ve learned that the hard way, now you did too. I’m sure you won’t do the same mistake twice.

(Litego) #15

When you click on it it explain the rarities and the mercs you can get loadout for.[/quote]

I left out a “know” in that post, should be “how did you choose between these two if you didn’t know the difference?”

I know what they do, and it’s pretty clear what they do, I just don’t understand how this can possibly be confusing. I mean you got 2 different kind of cases, surely you would read up on them both before you purchase so that you know what you are actually purchasing. I don’t think the devs need to do anything here because it’s already blatantly obvious what you’re buying.

Well I suppose they could put in a warning saying it will give you a card regardless if you own that merc or not, but even then you’d have to read the info where it already says that.

I’m sorry the OP bought something he won’t be using, but it is entirely his own fault.

(Ctrix) #16

All people agree the loadout cases are a terrible system. So regardless who’s at fault here, you’re all right.
At the end of the day, OP was willing to spent money on Dirty Bomb, got burned by a sh*tty design, and will end up not spending anymore money.
GG devs

Telling someone “you’re not smart enough to spent money here” is so bad. Like, I can’t even translate to you how bad that is. People have gotten fired over lesser things.

OP made assumptions based on what he thought would be reasonable to expect. His downfall was that the current design is unreasonable beyond believe.

(DMaster2) #17

[quote=“Ctrix;102735”]All people agree the loadout cases are a terrible system. So regardless who’s at fault here, you’re all right.
At the end of the day, OP was willing to spent money on Dirty Bomb, got burned by a sh*tty design, and will end up not spending anymore money.
GG devs

Telling someone “you’re not smart enough to spent money here” is so bad. Like, I can’t even translate to you how bad that is. People have gotten fired over lesser things.

OP made assumptions based on what he thought would be reasonable to expect. His downfall was that the current design is unreasonable beyond believe.[/quote]
If he dislike RNG he shouldn’t have purchased in the first place, since the UI show clearly you are going to get something at random. Since he didn’t read carefully he got something he didn’t needed (for now, when he get the appropriate merc he will use it). But his it’s fault for not reading.

(riptide) #18

You guys are focusing on him not reading instead of the god awful system. It’s really sad, especially since it’s a fair assumption to buy something in a GAME to be of use to you. He wanted to support the devs and thought they were logical, but was proven wrong.

Basically he had too much faith in the devs.

(Rjsto) #19

[quote=“riptide;102778”]You guys are focusing on him not reading instead of the god awful system. It’s really sad, especially since it’s a fair assumption to buy something in a GAME to be of use to you. He wanted to support the devs and thought they were logical, but was proven wrong.

Basically he had too much faith in the devs.[/quote]

I can’t even imagine a scenario where i went into a game, I had two out of however many characters available, and bought something randomized between the characters. There would at least be a moment of thought like, “hmm, I wonder if it’s gonna give me something between the characters I own or all possible characters”. If you buy you buy sour candy, you can’t complain it’s sour

(Litego) #20

I agree that the system is terrible, personally I will never buy one of those crates. Still doesn’t make this anyone else fault than the OP.