Phantom isn’t that bad. He’s very difficult to play as and doesn’t have much reward for being good at him, but I wouldn’t call it irritrivable.
Phantom doesn’t need to be close range. He has a gun. He also shouldn’t be the center of attention as he is at his best when he is flanking enemies who are already engaged.
Phantom just needs some balance tweaks and the devs need to increase his ability to deal damage and to be more effective in combat compared to other recons.
At the moment Phantom has to use his CLOAK as an invisibility ability due to the cooldown forcing a high risk/high reward playstyle. This is probably one of the more difficult issues to fix.
Besides, it wouldn’t make sense to remove Phantomness from Phantom.
Phantom being able to line up headshots before the enemies can see him is one of the best things that Phantom can do that makes him somewhat formidable. It may feel random, but generally it is quite difficult to consistantly get those kills and it is the most reliable method of getting kills that Phantom has. It honestly isn’t too hard to hunt down a Phantom most of the time.