How to stop the freezes?


(ImSploosh) #1

Just wondering if anyone’s had any luck stopping the constant freezes? They happen once or twice every 30 seconds and are really irritating, often getting me killed. I know a lot of people were having this issue and it seems like it hasn’t been addressed, but I don’t know for sure. Started happening after the EAC update so my guess is it has something to do with that.

Anyways, any help is greatly appreciated!


(GatoCommodore) #2

my constant freezes gone after EAC came.

probably nothing, but try to verify your local game files.
last time i got weird crashes got solved by that


(ImSploosh) #3

[quote=“GatoCommodore;c-224277”]my constant freezes gone after EAC came.

probably nothing, but try to verify your local game files.
last time i got weird crashes got solved by that[/quote]

Before EAC, I had huge lag spikes where the game slowed down tremendously for 1-2 seconds. That was due to Nexon’s anticheat as some people pointed out. Thankfully that only happened for a week or so until it was fixed. EAC on the other hand, still hasn’t been fixed and it’s been weeks.

Anyways, I’ve verified my cache 5-10 times already due to another issue (16:9 windowed mode not working, stuck in 1280:720 in windowed mode). It didn’t solve that issue or this freezing issue. I’ve tried other things as well in an effort to fix the issue I mentioned, so a lot of fixes probably won’t work as I’ve already tried them.

I know people are having this freezing problem and it’s not just me. I haven’t narrowed it down yet and haven’t seen any of the devs address it directly as far as I know. Lost a close ranked match because of it :’(


(Dawnlazy) #4

I have no idea what causes the freezes, mine persisted even after doing a fresh reinstall of the game on a new SSD.

The last thing that I tried that seems to have worked is to run the game on borderless windowed mode, but it could just be a coincidence since the freezes have randomly stopped before only to come back weeks later. Also I suggested running on borderless windowed mode to @x3onn and it didn’t do anything in his case.


(pumpkinmeerkat) #5

In game video setting still says windowed is on despite the game being fullscreen and fullscreen being on in the main menu.

@ImSploosh I tried switching to borderless and 16:9 windowed doesn’t work for me either. It switches to 1280x720 and I had to change back to fullscreen to get 16:9 resolutions to display. Even then it took several tries to get my native resolution back.

Post EAC freezes seem to have gone away for me without changing anything on my end.


(ImSploosh) #6

[quote=“Dawnlazy;c-224289”]I have no idea what causes the freezes, mine persisted even after doing a fresh reinstall of the game on a new SSD.

The last thing that I tried that seems to have worked is to run the game on borderless windowed mode, but it could just be a coincidence since the freezes have randomly stopped before only to come back weeks later. Also I suggested running on borderless windowed mode to @x3onn and it didn’t do anything in his case.[/quote]

I’ll give that a try although the issue with that is I’m pretty sure it won’t display properly because I’ve been having an issue with windowed mode. Thanks for trying to help!

[quote=“pumpkinmeerkat;c-224292”]In game video setting still says windowed is on despite the game being fullscreen and fullscreen being on in the main menu.

@ImSploosh I tried switching to borderless and 16:9 windowed doesn’t work for me either. It switches to 1280x720 and I had to change back to fullscreen to get 16:9 resolutions to display. Even then it took several tries to get my native resolution back.

Post EAC freezes seem to have gone away for me without changing anything on my end.[/quote]
Glad I’m not the only one! May I ask what your setup is? I’m using a FX 6300, R9 280, MSI 970 Gaming Mobo, and 1866 8 GB RAM- playing on a decent LG TV.

I’ve been trying to narrow down the windowed mode issue for weeks now. Had a couple friends try it and they said it worked fine. Also tried it on my brother’s computer and it worked correctly. The only thing I know for certain is that it’s just 16:9 mode not working properly. The other modes appear to work. I even looked through every file to find that it’s just not changing from 1280x720 for some reason. Changing it manually still reverts it back to 1280x720.

Also, lucky you. :’( I didn’t have the freezes in the beginning, but they started appearing kinda randomly for me. Think it happened after I did a lot of messing around in the settings/ reinstalled the game.


(pumpkinmeerkat) #7

5820k, gtx 1080, 1440p @160hz (Dell S2417DG)

When I switch to windowed all resolutions are available in 16:9 but I can’t change it from 1280x720. When I then switch to fullscreen the resolution remains 1280x720 and it takes several tries to get it to switch to my native resolution again. After applying and opening video settings again windowed still says on but game is fullscreen.


(ImSploosh) #8

[quote=“pumpkinmeerkat;c-224300”]5820k, gtx 1080, 1440p @160hz (Dell S2417DG)

When I switch to windowed all resolutions are available in 16:9 but I can’t change it from 1280x720. When I then switch to fullscreen the resolution remains 1280x720 and it takes several tries to get it to switch to my native resolution again. After applying and opening video settings again windowed still says on but game is fullscreen.[/quote]

Damn, not really seeing any similarities. Wish we could narrow down the issue.

Did the issue start happening after the EAC update for you?

Also, @stayfreshshoe just wondering if the freezes and this windowed mode issue have been noted? Although lacking a windowed mode is irritating, it’s not nearly as bad as the constant freezes which just don’t seem to have a fix.


(K1X455) #9

From the redit thread found here


(ImSploosh) #10

[quote=“K1X455;c-224346”]From the redit thread found here


[/quote]

Thanks for the video evidence. This is exactly what I’m talking about.

There’s also been a problem with the servers which I never used to experience until the last few months. The yellow and red icons appear on the right side of the screen which are supposed to imply bad connection? I tend to start teleporting a bit when they appear. This could just be my connection, but I know it didn’t happen a while ago until some updates and such. Probably a coincidence but figured I’d mention it anyways.


(Nail) #11

EAC seems to be having some teething problems, hopefully they’ll sort it


(Amerika) #12

Do you Windows 10 and have a second monitor and happen to be running any youtube videos or twitch streams on them or simply anything full screened? This is a constant issue with people on Win10 after the Anniversary update. I had never had any issues at all with any game until that update an I resolve it by simply closing my browser and turning off the screen. Everything plays with no lag spikes at all after that. Myself and others have reported it to MS and there is a new “creator’s update” coming that also is supposed to include some features to help gaming in general so maybe that will resolve it.

I’d get lag spikes in any MP game.

However, it’s a YMMV situation as not everyone has that issue or they will have similar issues caused by different problems. But it’s worth throwing out there.

Also, make sure you run something like Open Hardware Monitor or similar while playing and record your highest temps reached. A lot of time lag spikes are caused by a processor throttling itself down to prevent heat damage. It’s an extremely common issue and DB really likes to work processors hard.


(ImSploosh) #13

[quote=“Amerika_KC;c-224352”]Do you Windows 10 and have a second monitor and happen to be running any youtube videos or twitch streams on them or simply anything full screened? This is a constant issue with people on Win10 after the Anniversary update. I had never had any issues at all with any game until that update an I resolve it by simply closing my browser and turning off the screen. Everything plays with no lag spikes at all after that. Myself and others have reported it to MS and there is a new “creator’s update” coming that also is supposed to include some features to help gaming in general so maybe that will resolve it.

I’d get lag spikes in any MP game.

However, it’s a YMMV situation as not everyone has that issue or they will have similar issues caused by different problems. But it’s worth throwing out there.

Also, make sure you run something like Open Hardware Monitor or similar while playing and record your highest temps reached. A lot of time lag spikes are caused by a processor throttling itself down to prevent heat damage. It’s an extremely common issue and DB really likes to work processors hard.[/quote]

Already made sure nothing extra is running, even turned off my antivirus and AMD apps. This only started happening after the EAC update. I know people reported it multiple times as well, but I’m just not sure if it was overlooked.

Already used OHM as well, and it’s not a hardware issue on my end. If it was, it would be highly coincidental that it started happening right after the EAC update. The freezing issue is a full on freeze rather than a lag spike like when Nexon’s anticheat was giving us problems. This freeze just stops all play for 1-2 seconds, sometimes more.

I’ll keep looking into it of course, but no luck so far as to what the problem truly is, other than the possibility that it’s EAC or something from one of the recent updates.

Hopefully… :frowning:


(NightfIy) #14

I had similar issues with NGS but after the change to EAC all my problems disappeared thankfully. Have you tried lowering the priority of EAC with a process controller of your choice and see if this band-aid fix will make it playable until an official fix comes down the pipeline?


(pumpkinmeerkat) #15

The in-game menu conflict has been around for me for a while. The issue with windowed resolution I only noticed yesterday when trying to get the menu option to change.

I don’t have any stutters or freezes anymore and mouse input seems more consistent as well. Immediately after EAC I still had occasional stutters and issues with input lag. All seems to have improved over the past couple weeks, for me at least, without any changes to setup or settings.


(Amerika) #16

[quote=“ImSploosh;c-224355”][quote=“Amerika_KC;c-224352”]Do you Windows 10 and have a second monitor and happen to be running any youtube videos or twitch streams on them or simply anything full screened? This is a constant issue with people on Win10 after the Anniversary update. I had never had any issues at all with any game until that update an I resolve it by simply closing my browser and turning off the screen. Everything plays with no lag spikes at all after that. Myself and others have reported it to MS and there is a new “creator’s update” coming that also is supposed to include some features to help gaming in general so maybe that will resolve it.

I’d get lag spikes in any MP game.

However, it’s a YMMV situation as not everyone has that issue or they will have similar issues caused by different problems. But it’s worth throwing out there.

Also, make sure you run something like Open Hardware Monitor or similar while playing and record your highest temps reached. A lot of time lag spikes are caused by a processor throttling itself down to prevent heat damage. It’s an extremely common issue and DB really likes to work processors hard.[/quote]

Already made sure nothing extra is running, even turned off my antivirus and AMD apps. This only started happening after the EAC update. I know people reported it multiple times as well, but I’m just not sure if it was overlooked.

Already used OHM as well, and it’s not a hardware issue on my end. If it was, it would be highly coincidental that it started happening right after the EAC update. The freezing issue is a full on freeze rather than a lag spike like when Nexon’s anticheat was giving us problems. This freeze just stops all play for 1-2 seconds, sometimes more.

I’ll keep looking into it of course, but no luck so far as to what the problem truly is, other than the possibility that it’s EAC or something from one of the recent updates.

Hopefully… :([/quote]

Well, it’s not about whether or not you have applications open. It’s whether or not they are full screened on a second monitor. That’s what has been causing the issue for a ton of people ever since the Anniversary Update hit. Even a browser full screened but playing a video can have issues.

And OHM monitors temps and nothing else in regards to your hardware. You’re 100% positive that while you are playing you are not going above thermal thresholds for your particular processor? I know people who have an intel 3770 (example) that claim that everything is “fine” but they are hitting 85c+ while playing. Which is not fine even if it’s below thermal damage thresholds. And I know tons of people with AMD procs that end up going above 65c which IS the damage threshold for many of those processors (depends on which series you own). I’m just wanting to make sure you aren’t breezing over that as a particular issue. Coincidences do happen as do multiple causes for the same symptoms.


(K1X455) #17

Shootergame_Win32_shipping.exe is heavily dependent on running in just 1 core and if the process thread gets contested (let’s say EAC needs to do something)… well you know the rest of the story.


(bushyg) #18

Guess we’ll all just have to wait until next summer for the continuation of Summer Squash.


(K1X455) #19

Let me guess, 0.03 fps :smiley:


(kopyright) #20

Same exact thing happens on my PC, no matter what other (obvious) applications are running or which server I am on. I got my TV connected to the PC but it’s not identified as a possible external screen until I switch input to HDMI, so I would count that out as well.

As far as I can tell this only happened since the switch to EAC.