Game was fine yesterday now it won't even launch today

Derpfestor · 2017-06-23 17:25:30 UTC

This is the log that I got…

Log: Log file open, 06/23/17 11:19:31
Init: WinSock: version 1.1 (2.2), MaxSocks=32767, MaxUdp=65467
Log: … running in INSTALLED mode
DevConfig: GConfig::Find has loaded file: …\Engine\Config\ConsoleVariables.ini
Init: Version: 8710
Init: Epic Internal: 0
Init: Compiled (32-bit): Jun 21 2017 14:37:50
Init: Changelist: 26146
Init: Command line: -flUrl=“https://api.fireteam.net” -flDomain=“net.nexon.shooter.steam” -flClientIdSecret=“086418c2-980e-5f4c-a5b3-140414328555:f7f8ba288459923e94240364240e79c4ae95fdfe”
Init: Base directory: D:\SteamLibrary\steamapps\common\Dirty Bomb\Binaries\Win32
[0000.12:2017.06.23-17.19.31] Init: Computer: TONSKI-DESTROYE
[0000.12:2017.06.23-17.19.31] Init: User: DogeHound
[0000.12:2017.06.23-17.19.31] Init: Minimum Timer Resolution=1
[0000.12:2017.06.23-17.19.31] Init: CPU Page size=4096, Processors=4
[0000.12:2017.06.23-17.19.31] Init: High frequency timer resolution =2.929694 MHz
[0000.12:2017.06.23-17.19.31] Init: Memory total: Physical=7.9GB (8GB approx) Pagefile=14.2GB Virtual=4.0GB
[0000.30:2017.06.23-17.19.31] Init: WinSock: I am TONSKI-Destroyer-of-Worlds (192.168.1.105:0)
[0000.30:2017.06.23-17.19.31] Init: Presizing for 138711 objects not considered by GC, pre-allocating 0 bytes.
[0000.30:2017.06.23-17.19.31] Init: Object subsystem initialized
[0000.30:2017.06.23-17.19.31] Log: [STEAM] - Vapour initialising…
[0000.71:2017.06.23-17.19.31] Log: [STEAM] - Failed to init steam
[0000.71:2017.06.23-17.19.31] UserPrompt: Steam must be running to play this game - LOCALIZE ME!
[0000.71:2017.06.23-17.19.31] Log: appRequestExit(0)
[0000.71:2017.06.23-17.19.31] Log: [EasyAntiCheat] Terminate.
[0000.92:2017.06.23-17.19.31] Log: Is running remote desktop: no
[0000.92:2017.06.23-17.19.31] Log: Get compatibility level
[0002.17:2017.06.23-17.19.33] Init: OS stats:
[0002.17:2017.06.23-17.19.33] Init: Windows Vista (10.0.15063)
[0002.17:2017.06.23-17.19.33] Init: RemoteDesktop=0
[0002.17:2017.06.23-17.19.33] Init: Memory stats:
[0002.17:2017.06.23-17.19.33] Init: Physical: 8132MB
[0002.17:2017.06.23-17.19.33] Init: Virtual: 4095MB
[0002.17:2017.06.23-17.19.33] Init: PageFile: 14532MB
[0002.17:2017.06.23-17.19.33] Init: CPU stats:
[0002.17:2017.06.23-17.19.33] Init: MeasuredPerformanceTime: 70.026 (stored result)
[0002.17:2017.06.23-17.19.33] Init: Hyperthreaded: 1
[0002.17:2017.06.23-17.19.33] Init: NumProcessorsPerCPU: 1
[0002.17:2017.06.23-17.19.33] Init: NumLogicalProcessors: 4
[0002.17:2017.06.23-17.19.33] Init: NumPhysicalProcessors: 4
[0002.17:2017.06.23-17.19.33] Init: MaxSpeed: 3000
[0002.17:2017.06.23-17.19.33] Init: CurrentSpeed: 1100
[0002.17:2017.06.23-17.19.33] Init: CoresPerProcessor: 4
[0002.17:2017.06.23-17.19.33] Init: IsOnBattery: 0
[0002.17:2017.06.23-17.19.33] Init: BatteryLevel: -1
[0002.17:2017.06.23-17.19.33] Init: Manufacturer: Intel
[0002.17:2017.06.23-17.19.33] Init: CPUName: Unknown INTEL CPU
[0002.17:2017.06.23-17.19.33] Init: L1CacheSize: -1
[0002.17:2017.06.23-17.19.33] Init: L2CacheSize: -1
[0002.17:2017.06.23-17.19.33] Init: Architecture: x86
[0002.17:2017.06.23-17.19.33] Init: GPU stats:
[0002.17:2017.06.23-17.19.33] Init: VendorID: 000010DE
[0002.17:2017.06.23-17.19.33] Init: DeviceID: 00001C03
[0002.17:2017.06.23-17.19.33] Init: DriverVersion: 22.21.13.8253
[0002.17:2017.06.23-17.19.33] Init: DeviceName: NVIDIA GeForce GTX 1060 6GB
[0002.17:2017.06.23-17.19.33] Init: DriverName: nvldumd.dll
[0002.17:2017.06.23-17.19.33] Init: PixelShaderVersion: 3
[0002.17:2017.06.23-17.19.33] Init: VertexShaderVersion: 3
[0002.17:2017.06.23-17.19.33] Init: VRAMQuantity: 3072
[0002.17:2017.06.23-17.19.33] Init: DedicatedVRAM: 3072
[0002.17:2017.06.23-17.19.33] Init: AdapterCount: 1
[0002.17:2017.06.23-17.19.33] Init: SupportsHardwareTnL: 1
[0002.17:2017.06.23-17.19.33] Init: GPU DeviceID not found in ini.
[0002.17:2017.06.23-17.19.33] Init: Machine detected compatibility level: Composite: 5. CPU: 5. GPU: 5.
[0002.17:2017.06.23-17.19.33] Init: Previous detected compatibility level: Composite: 5. CPU: 5. GPU: 5.
[0002.18:2017.06.23-17.19.33] Log: [EasyAntiCheat] Successful Init.
[0002.86:2017.06.23-17.19.33] Log: Found D3D11 adapter 0: NVIDIA GeForce GTX 1060 6GB
[0002.86:2017.06.23-17.19.33] Log: Adapter has 3072MB of dedicated video memory, 0MB of dedicated system memory, and 1023MB of shared system memory
[0002.89:2017.06.23-17.19.33] Log: Found D3D11 adapter 1: Microsoft Basic Render Driver
[0002.89:2017.06.23-17.19.33] Log: Adapter has 0MB of dedicated video memory, 0MB of dedicated system memory, and 4066MB of shared system memory
[0002.97:2017.06.23-17.19.34] Log: Shader platform (RHI): PC-D3D-SM3
[0003.03:2017.06.23-17.19.34] Log: PhysX GPU Support: DISABLED
[0003.11:2017.06.23-17.19.34] Exit: Preparing to exit.
[0003.15:2017.06.23-17.19.34] Exit: Object subsystem successfully closed.
[0003.15:2017.06.23-17.19.34] Exit: Preparing to exit.
[0003.15:2017.06.23-17.19.34] Exit: Object subsystem successfully closed.
[0003.15:2017.06.23-17.19.34] Exit: Exiting.
[0003.15:2017.06.23-17.19.34] Log: Log file closed, 06/23/17 11:19:34

FrostySpikes · 2017-06-23 18:23:50 UTC

same here, you got windows 7 as well?

Im_Hit · 2017-06-23 18:51:14 UTC

A buddy of mine is having the same problem. Game was fine last Sun, I believe then Mon. upon launch, EAC (easy anti cheat) loadis, then DB splash screen with Phantom, then black screen…which eventually dies taking him back to the desktop.

He’s tried repairing EAC as admin., re-installing DB, repair/re-install VSredistributable… Nothing. And no real help from Tech Support.

Stabby69 · 2017-06-23 20:45:29 UTC

I get the exact same thing when I try to launch the game. It’s been crashing since about the same time as yours. I’ve tried the same fixes that you did to no avail. Customer support for the issue, like you, has been less than stellar, in fact, pretty damned weak for me. I’m so frustrated with this, especially with the new Ranked season going. I also missed the card crafting event and it looks like I’m going to miss the new obsidian cards too. I’m hot as fish grease right now and still no hope in site. Customer support for Dirty Bomb absolutely sucks and they don’t even seem to care.

Kirays · 2017-06-23 21:00:10 UTC

Hi.

Have a look at the following thread:

Please make sure to include the logs in your ticket.

If you haven’t tried it yet, reboot your PC in safe mode and then restart normally.

What are your specs and what do you have running in the background?
I’m trying to find something that is equal to everyone having the issue to hopefully track it down.

Im_Hit · 2017-06-23 22:55:30 UTC

@Stabby69 said:
I get the exact same thing when I try to launch the game. It’s been crashing since about the same time as yours. I’ve tried the same fixes that you did to no avail. Customer support for the issue, like you, has been less than stellar, in fact, pretty damned weak for me. I’m so frustrated with this, especially with the new Ranked season going. I also missed the card crafting event and it looks like I’m going to miss the new obsidian cards too. I’m hot as fish grease right now and still no hope in site. Customer support for Dirty Bomb absolutely sucks and they don’t even seem to care.

Yea my buddy is livid!! He missed the crafting week and looks like he’s missing Ranked weekend too. So sad because I believe he’s a Founder!!

Derpfestor · 2017-06-24 01:13:07 UTC

I use Windows 10

Stabby69 · 2017-06-24 01:57:25 UTC

Hi Kirays,

I tried your suggestion of rebooting in safe mode and then restarting and I still get the same thing.

My specs are as follows:

OS: Windows 10
GPU: GeForce GTX 1080
CPU: Intel® Core™ i7-3770K CPU @ 3.50GHz (8 CPUs), ~3.9GHz
Memory: 16384MB RAM

In regards to what is going in the background, nothing that seems unusual.

I’ve played this game for quite some time and have never had this issue before. Again, each and every suggestion I see on the forum does not work. In regards to the log and .dmp files, I have quite a few, which I guess are from the many instances of me trying to boot the game up. My question to you is which of those many logs and .dmp files do you want? The one from my most recent attempt to boot the game or would you prefer a copy of the entire folder? Again, I really, really want this resolved and I am missing out on precious opportunities from the Ranked season and the new Obsidian operative cards. Any assistance you can provide would be GREATLY appreciated. I have already submitted a help ticket, #1435, and the reply back from the support specialist has been fricking whack! One reply back and then silence. I’ve emailed a couple of times because I wasn’t sure where to get the info that was being requested. I have since found where and sent it. Hopefully they’ll contact me back, but I’m not holding my breath. I’m hoping that you may have a viable solution. Please let me know and thank you.

Stabby69 · 2017-06-24 02:00:37 UTC

Also, here is what I see in the log file:

Log: Log file open, 06/23/17 18:14:21
Init: WinSock: version 1.1 (2.2), MaxSocks=32767, MaxUdp=65467
Log: … running in INSTALLED mode
DevConfig: GConfig::Find has loaded file: …\Engine\Config\ConsoleVariables.ini
Init: Version: 8710
Init: Epic Internal: 0
Init: Compiled (32-bit): Jun 21 2017 14:37:50
Init: Changelist: 26146
Init: Command line: -flUrl=“https://api.fireteam.net” -flDomain=“net.nexon.shooter.steam” -flClientIdSecret=“086418c2-980e-5f4c-a5b3-140414328555:f7f8ba288459923e94240364240e79c4ae95fdfe”
Init: Base directory: C:\Program Files (x86)\Steam\steamapps\common\Dirty Bomb\Binaries\Win32
[0000.29:2017.06.24-01.14.21] Log: Deleting old log file Launch-backup-2017.06.21-20.46.16.log
[0000.34:2017.06.24-01.14.21] Init: Computer: MCSTAB
[0000.34:2017.06.24-01.14.21] Init: User: McStabJ
[0000.34:2017.06.24-01.14.21] Init: Minimum Timer Resolution=1
[0000.34:2017.06.24-01.14.21] Init: CPU Page size=4096, Processors=8
[0000.34:2017.06.24-01.14.21] Init: High frequency timer resolution =3.410218 MHz
[0000.34:2017.06.24-01.14.21] Init: Memory total: Physical=16.0GB (16GB approx) Pagefile=18.3GB Virtual=4.0GB
[0002.86:2017.06.24-01.14.23] Init: WinSock: I am mcStab (192.168.0.10:0)
[0002.86:2017.06.24-01.14.23] Init: Presizing for 138711 objects not considered by GC, pre-allocating 0 bytes.
[0002.86:2017.06.24-01.14.23] Init: Object subsystem initialized
[0002.88:2017.06.24-01.14.23] Log: [STEAM] - Vapour initialising…
[0004.94:2017.06.24-01.14.25] Log: [STEAM] - Vapour initialised successfully
[0007.91:2017.06.24-01.14.28] Log: Is running remote desktop: no
[0007.91:2017.06.24-01.14.28] Log: Get compatibility level
[0010.39:2017.06.24-01.14.31] Init: OS stats:
[0010.39:2017.06.24-01.14.31] Init: Windows Vista (10.0.14393)
[0010.39:2017.06.24-01.14.31] Init: RemoteDesktop=0
[0010.39:2017.06.24-01.14.31] Init: Memory stats:
[0010.39:2017.06.24-01.14.31] Init: Physical: 16344MB
[0010.39:2017.06.24-01.14.31] Init: Virtual: 4095MB
[0010.39:2017.06.24-01.14.31] Init: PageFile: 18776MB
[0010.39:2017.06.24-01.14.31] Init: CPU stats:
[0010.39:2017.06.24-01.14.31] Init: MeasuredPerformanceTime: 111.615 (stored result)
[0010.39:2017.06.24-01.14.31] Init: Hyperthreaded: 1
[0010.39:2017.06.24-01.14.31] Init: NumProcessorsPerCPU: 1
[0010.39:2017.06.24-01.14.31] Init: NumLogicalProcessors: 8
[0010.39:2017.06.24-01.14.31] Init: NumPhysicalProcessors: 4
[0010.39:2017.06.24-01.14.31] Init: MaxSpeed: 3901
[0010.39:2017.06.24-01.14.31] Init: CurrentSpeed: 3901
[0010.39:2017.06.24-01.14.31] Init: CoresPerProcessor: 4
[0010.39:2017.06.24-01.14.31] Init: IsOnBattery: 0
[0010.39:2017.06.24-01.14.31] Init: BatteryLevel: -1
[0010.39:2017.06.24-01.14.31] Init: Manufacturer: Intel
[0010.39:2017.06.24-01.14.31] Init: CPUName: INTEL Pentium-III
[0010.39:2017.06.24-01.14.31] Init: L1CacheSize: -1
[0010.39:2017.06.24-01.14.31] Init: L2CacheSize: -1
[0010.39:2017.06.24-01.14.31] Init: Architecture: x86
[0010.39:2017.06.24-01.14.31] Init: GPU stats:
[0010.39:2017.06.24-01.14.31] Init: VendorID: 000010DE
[0010.39:2017.06.24-01.14.31] Init: DeviceID: 00001B80
[0010.39:2017.06.24-01.14.31] Init: DriverVersion: 22.21.13.8253
[0010.39:2017.06.24-01.14.31] Init: DeviceName: NVIDIA GeForce GTX 1080
[0010.39:2017.06.24-01.14.31] Init: DriverName: nvldumd.dll
[0010.39:2017.06.24-01.14.31] Init: PixelShaderVersion: 3
[0010.39:2017.06.24-01.14.31] Init: VertexShaderVersion: 3
[0010.39:2017.06.24-01.14.31] Init: VRAMQuantity: 3072
[0010.39:2017.06.24-01.14.31] Init: DedicatedVRAM: 3072
[0010.39:2017.06.24-01.14.31] Init: AdapterCount: 1
[0010.39:2017.06.24-01.14.31] Init: SupportsHardwareTnL: 1
[0010.39:2017.06.24-01.14.31] Init: GPU DeviceID not found in ini.
[0010.39:2017.06.24-01.14.31] Init: Machine detected compatibility level: Composite: 5. CPU: 5. GPU: 5.
[0010.39:2017.06.24-01.14.31] Init: Previous detected compatibility level: Composite: 5. CPU: 5. GPU: 5.
[0010.39:2017.06.24-01.14.31] Log: [EasyAntiCheat] Successful Init.
[0011.60:2017.06.24-01.14.32] Log: Found D3D11 adapter 0: NVIDIA GeForce GTX 1080
[0011.60:2017.06.24-01.14.32] Log: Adapter has 3072MB of dedicated video memory, 0MB of dedicated system memory, and 1023MB of shared system memory
[0011.80:2017.06.24-01.14.32] Log: Found D3D11 adapter 1: Microsoft Basic Render Driver
[0011.80:2017.06.24-01.14.32] Log: Adapter has 0MB of dedicated video memory, 0MB of dedicated system memory, and 4095MB of shared system memory
[0012.21:2017.06.24-01.14.33] Log: Shader platform (RHI): PC-D3D-SM3
[0012.53:2017.06.24-01.14.33] Log: PhysX GPU Support: DISABLED
[0014.65:2017.06.24-01.14.35] DevShaders: … Loaded 596 shaders (2 legacy, 0 redundant)
[0014.66:2017.06.24-01.14.35] DevShaders: Verifying Global Shaders for PC-D3D-SM3
[0019.78:2017.06.24-01.14.40] DevShaders: … Loaded 39880 shaders (0 legacy, 0 redundant)
[0020.23:2017.06.24-01.14.41] DevShaders: Shader cache for RefShaderCache-PC-D3D-SM3 contains 10145 materials (0 redundant)
[0024.72:2017.06.24-01.14.45] Init: Finished loading startup packages in 10.06 seconds
[0024.72:2017.06.24-01.14.45] Log: 138711 objects as part of root set at end of initial load.
[0024.72:2017.06.24-01.14.45] Log: 0 out of 0 bytes used by permanent object pool.
[0024.72:2017.06.24-01.14.45] Log: Initializing Engine…
[0024.73:2017.06.24-01.14.45] Warning: Warning, Failed to load ‘PostProcessChain Post_Process.PPC_Default’: Failed to find object ‘PostProcessChain Post_Process.PPC_Default’
[0024.73:2017.06.24-01.14.45] Warning: Warning, Failed to load ‘PostProcessChain Post_Process.PPC_Default’: Failed to find object ‘PostProcessChain Post_Process.PPC_Default’
[0024.73:2017.06.24-01.14.45] Warning: Warning, Failed to load ‘PostProcessChain Post_Process.PPC_Default’: Failed to find object ‘PostProcessChain Post_Process.PPC_Default’
[0024.80:2017.06.24-01.14.45] Log: Log SDArchive : Loading archive : …\ShooterGame\CookedPC\webData.arc
[0025.92:2017.06.24-01.14.46] Log: Log SDArchive : archive loaded, grabing relevant info.
[0026.02:2017.06.24-01.14.47] Log: Log SDArchive : cycling through toc entries.
[0026.03:2017.06.24-01.14.47] Log: Log SDArchive : archive successfully loaded
[0027.25:2017.06.24-01.14.48] Init: UEngine initialized
[0027.53:2017.06.24-01.14.48] Init: XAudio2 using ‘Speakers (2- SteelSeries H Wireless)’ : 2 channels at 44.1 kHz using 16 bits per sample (channel mask 0x3)
[0027.65:2017.06.24-01.14.48] Log: Working around XDK XAudio2 regression: TRUE
[0028.00:2017.06.24-01.14.49] Init: XAudio2Device initialized.
[0028.00:2017.06.24-01.14.49] Log: Wwise® SDK Version 2013.2.6 Build 4848. Copyright © 2006-2012 Audiokinetic Inc. / All Rights Reserved.
[0028.03:2017.06.24-01.14.49] Log: ERROR this binary was compiled without #define SD_WWISE_HDR
[0028.03:2017.06.24-01.14.49] Log: ERROR this binary was compiled without #define SD_WWISE_HDR
[0028.84:2017.06.24-01.14.49] Init: AK Audio Device initialized.
[0029.09:2017.06.24-01.14.50] Log: USING RAW INPUT
[0029.21:2017.06.24-01.14.50] Init: Client initialized
[0033.63:2017.06.24-01.14.54] Log: === Critical error: ===
Fatal error!

Address = 0xc0330381 (filename not found)
Address = 0x129ba4 (filename not found)
D3DXCreateEffectCompilerFromFileW() Address = 0x38fc7cb (filename not found) [in C:\WINDOWS\SYSTEM32\d3dx9_43.dll]
PIBGetInterface() Address = 0x6c0069 (filename not found) [in C:\Program Files (x86)\Steam\steamapps\common\Dirty Bomb\Binaries\Win32\shootergame-win32-shipping.exe]
PIBGetInterface() Address = 0x650074 (filename not found) [in C:\Program Files (x86)\Steam\steamapps\common\Dirty Bomb\Binaries\Win32\shootergame-win32-shipping.exe]
PIBGetInterface() Address = 0x650074 (filename not found) [in C:\Program Files (x86)\Steam\steamapps\common\Dirty Bomb\Binaries\Win32\shootergame-win32-shipping.exe]
PIBGetInterface() Address = 0x690057 (filename not found) [in C:\Program Files (x86)\Steam\steamapps\common\Dirty Bomb\Binaries\Win32\shootergame-win32-shipping.exe]
Address = 0x33006e (filename not found)
PIBGetInterface() Address = 0x5c0032 (filename not found) [in C:\Program Files (x86)\Steam\steamapps\common\Dirty Bomb\Binaries\Win32\shootergame-win32-shipping.exe]
Address = 0x330000 (filename not found)
Address = 0x390064 (filename not found)
PIBGetInterface() Address = 0x66002e (filename not found) [in C:\Program Files (x86)\Steam\steamapps\common\Dirty Bomb\Binaries\Win32\shootergame-win32-shipping.exe]
PIBGetInterface() Address = 0x66002e (filename not found) [in C:\Program Files (x86)\Steam\steamapps\common\Dirty Bomb\Binaries\Win32\shootergame-win32-shipping.exe]

Derpfestor · 2017-06-24 02:04:04 UTC

So apparently what fixed for me was that I had to run Steam as Admin. I don’t know if it will work for you guys but give it a try.

Stabby69 · 2017-06-24 03:27:13 UTC

I’ll give it a try, thanks

Stabby69 · 2017-06-24 03:28:46 UTC

Nope, didn’t work for me. Thanks for the advice though

Derpfestor · 2017-06-24 06:01:40 UTC

@Stabby69 said:
Nope, didn’t work for me. Thanks for the advice though

Try both Admin on Steam and the Game. Go to the game directory and have them run as Administrator.

Stabby69 · 2017-06-24 14:54:58 UTC

Hi Derpfestor, I tried both and no luck. I finally got a reply back from Tech support and they don’t have a resolution for me either. I sent them both the .dmp file and the log file they requested, as well as my specs. First, the guys says that I’m running windows Vista, which I’m not. I’m on Windows 10. Then he says there is no fix and that I should have a nice weekend. REALLY??!! Is that really all of the tech support they can offer?!! Totally unsatisfactory support. I feel super stuck with no resolution in sight. Unbelievable.

Derpfestor · 2017-06-24 16:34:34 UTC

So they really haven’t fixed this…

Im_Hit · 2017-06-25 02:12:46 UTC

So he says there’s no fix for Vista. But you’re on Windows 10. Soooo now what?

Im_Hit · 2017-06-25 02:28:48 UTC

Ok. Tech support. Does this help?

Both players are using Windows 10 yet both log files say the following…

“[0000.71:2017.06.23-17.19.31] Log: appRequestExit(0)
[0000.71:2017.06.23-17.19.31] Log: [EasyAntiCheat] Terminate.
[0000.92:2017.06.23-17.19.31] Log: Is running remote desktop: no
[0000.92:2017.06.23-17.19.31] Log: Get compatibility level
[0002.17:2017.06.23-17.19.33] Init: OS stats:
[0002.17:2017.06.23-17.19.33] Init: Windows Vista (10.0.15063)”

Does the game think they are running Vista?

Stabby69 · 2017-06-27 16:57:53 UTC

Hi Kirays, is there any news on the fix for this problem? I haven’t been able to play in over a week and all of the support from Tech support has been absolutely useless. Please help, if you can.

Kirays · 2017-06-27 17:10:22 UTC

This is a shot in the dark but do you have any custom configs? Try deleting those and let the game create new ones.

Stabby69 · 2017-06-27 17:40:51 UTC

Hi Kirays, I don’t have any custom configurations. Again, the problem appeared out of no where. I haven’t made any changes to my system. No new programs uploaded, no new settings or configurations. I shut down my computer as I normally would and then the next day nothing. All of my other games work fine, so this is a mystery as to what could be the cause. I appreciate you at least replying back. Thanks.