I think one of the main issues and the main contributors to DB’s ongoing problems across the board are the default loadout cards for a few of the mercs. Bare with me here as this may be a little long-winded.
I think absolute root of the issue is the default cards… SD want the new player experience to be good, so a new player that chooses squishy Aura with a shotgun needs to at least be able to kill, if shotguns are useless at range then they will think the game is trash and leave, so to ease this entry to the game shotguns have been made to do well at distance and gives newbie mcnewbtits a feeling of accomplishment and a chance of winning a fight at mid-distance. It’s my thinking that shotguns should never be placed into a fresh players hands in the first place. I’m not saying remove them completely (i’m being realistic here), but don’t make them instant access.
All defaults that have shotguns should be changed and replaced with SMG’s where possible, obviously this cant happen with Rhino. They should be tweaked to act more like a shotgun with high close range damage and large spread making them poorer at distance. Keep shotguns available via loadout cards where they’re stuck behind a purposeful choice when equiping, this negates a lot of the pressure of having to make shotguns viable in every situation because some users are stuck with them as their only option due to lack of loadouts. By the time players get access to a shotgun, they’re actively choosing to take a shotgun into battle with the possibility it could be a poor choice on a more open map, where as they’ll always have access to the always viable SMG.
No player at the starting level should get a shotgun, all new entrants to this game should get an SMG, all players new to a merc should get an SMG, and all purchasers of Obsidian cards shouldn’t be shoe-horned into a bad weapon because the Obsidians simply MUST have the same loadout as defaults.