[QUOTE=el1as;307319]i totally agree with you man
the question now is the RESPECT for the customer, we paid 50e and the result is an embarassing graphical face and technical problems
really i feel cheated[/QUOTE]
Please, they owe you nothing. When you agreed to pay for the game, you agreed to accept the product as is, regardless if they patch things or not.
[QUOTE=H0RSE;308000]Please, they owe you nothing. When you agreed to pay for the game, you agreed to accept the product as is, regardless if they patch things or not.[/QUOTE]I doubt that el1as literally feels like he’s owed something… as I’m sure el1as understands the way that the free market economy works, in addition to the sentiment: “buyer beware”.
But companies do sell more than the product. They sell the promise of a solution to a problem.
When there are wide deviations between customer expectation and reality, companies often have a vested interest (i.e. brand equity, customer loyalty, etc.) in amending the problem to the satisfaction of the customer.
Failure to do so simply equates to losses in future sales, even if the losses don’t show up on the next quarterly report income statement…
To underscore the fact that this is a real issue that companies understand, some companies have progressive returns policies and some returns options even feature the option of “buyer’s remorse” for exchange of goods that didn’t meet the customer expectations for miscellaneous reasons.
The key idea here that I would emphasize is NOT that of customer entitlement. What’s fair is fair. Currency in exchange for goods and services is fair game. But there are other things at stake for companies and brands than the immediate capital gains.
When a company accepts dubious returns as part of their business model, the product they are selling isn’t just the packaged goods but it is the service of flexibility and “the customer is always right” mentality. What wins in the marketplace isn’t about what’s fair, what’s equitable, what is owed, or what people are entitled to. It’s about what people want, and about what works in practice.
FWIW: I don’t think Brink’s a bad game, and I think, in time, a lot of the issues plaguing the game will be fixed…
Gamers do not have a lot of patience or tolerance. We generally are not going to continue to support or buy future products from companies that put out a bad product. I can guarantee there will be a large percentage of gamers that will not buy future SD products upon release. And will wait until it is out for awhile and read the reviews before buying future products. We are not very forgiving. And we shouldn’t be. If you buy a certain brand of car and it is a lemon and is constantly in the shop, what are the chances of you buying that brand of car again? We spend our hard earned money on these games ( excluding those that have mommy buy it for them) So we have the right to expect a good product.
Unfortunately this seems to be more the trend then the exception now days with MP games. They release it with known problems with the thought of “oh we’ll just patch it”
Having to patch some minor issues here and there isn’t a bad thing. But having to patch it before half the game is playable ( online play) really gives your company a bad name. And leaves a bad taste in most gamers mouth for some time to come.
I agree with the general sentiment of the TC.
I think it is a safe bet to say that most people bought Brink for the multiplayer component: it was advertised as a multiplayer game primarily, and singleplayer secondly. However, for the purpose of argument I shall consider both parts of the game.
The singleplayer is fun. Its not great - as there are issues with the AI and texture loading that we’ve all heard about - but it is fun and it works. Accordingly, i’ve bought a product that I wasn’t expecting much from and one that has therefore delivered on its promise. I’m fine with the singleplayer as it is - although fixes would of course make it better.
The multiplayer is not anything. It isn’t fun, great, terrible or awful. It doesn’t work. The lag is beyond anything that i’ve ever experienced in a multiplayer game - and, before the usual ‘other games have had the same’ argument - I’ve played various CoD and Battlefield games at release. They have been laggy too - but not quite to the same extent in Brink. I don’t believe that this is rose-tinted spectacles either because I remember being able to play a multiplayer match on those games. I actually cannot in Brink. I join, I lag all over the place and the game eventually kicks me out. My connection is fine, i’m lag free on 99% of the other games I play. I’ve bought a product that just simply doesn’t work.
Its nothing to do with how much potential the game as - because I think Brink could be fantastic, and it regularly shows moments of being great [in singleplayer]. But the product, as it stands, is one that does not work. Back to my original statement, most people bought this game for the multiplayer component. Therefore, on average [on the xbox 360] most people will not be able to play the game that they paid for. That is the unacceptable part. I’ve spent this weekend trying to play the game online and failing. Its no longer worth even trying to connect.
I’ve defended the game to friends [read - not on this forum. I joined because of wanting to report the lag post patches] and i’d be very happy to play the game when its fixed - but only if its fixed (comprehensively) soon. It should never have been released as it is right now - and, frankly, 2 patches [or 1 patch and a fix for the xbox] since release - less than 3 days ago in the UK - is proof of that. The TC has every right to be irritated - and those that defend Splash Damage need to open their eyes to the fact that a game that does not work is not acceptable. If it were that the game was playable but with massive flaws it would be different - but the lag, as it currently is, stops the game from even being playable.
I’m giving the game a week. That might not sound long - but, in terms of wanting to get my money back, it’s important not to show that i’m accepting buying a game that is unplayable. I would urge others to do the same. If we get fixes, great. I will enjoy the game like it is meant to be and i’ll have a lot of fun. If we don’t, then its worth rejecting the game and waiting.
To be honest there is a lot of blind loyality every day i see someone new talking about issues in this game that are true, which people spent their money on I can’t blame them for wanting to voice their opinion, this isn’t directed to anyone just a general statement that I’m making, I’m fine with it though as long as people are constructive about it, it can only make this game better, hopefully.
I would agree that constructive feedback is the way forward. I’m also aware that my post wasn’t constructive.
My point is that you can’t be constructive about a game which doesn’t work. Make it work and i’ll gladly give good and bad feedback. Right now though, I can’t because I cannot play the multiplayer component. I can’t say whether the medic or the engineer should receive buffs or nerfs because I can’t even move in the multiplayer let alone judge the classes!
I am hoping though that Splash Damage deliver a fix. The game could be great.
people comparing this to black ops saying there launch didnt effect them in the long run needs to remember that this is a new ip and first impressions are very important. this game really did need a beta they couldve solved all these problems already and the game wouldve gotten a launch it deserves, i know im gonna stick around but the same cant be said about some people.
I agree with the OP and I think it’s amazing that the trolls on this forum are coming in to flame him. Why? Because he is dissatisfied with a product that has been a disaster? For anyone to say differently is out of their mind. My friend can’t even get his copy to work at all on his computer and his computer has better specs than mine. Atrocious. This, coupled with the fact that there is no support on the PC version for the Xbox controller. Is that a joke? You can tell people all day that KB+M is better, but it seriously doesn’t matter what YOU think. What matters is that gamers should have a choice in how they play a game.
The bottom line is, that this game was not thoroughly tested and people have paid money for this game. The developers owe us a huge apology and need to listen to their customers.
I’m glad this thread has provoked a lot of people to come forward and say what needs to be said.
We paid for a working game. The fact is, in any other industry, with any other sort of product, if it’s broken, you ask for your money back.
The only thing stopping us from taking it back to the shops (and i think a lot of people share this sentiment) is that we’ve all spent the last few months/years following the development of this game. We’ve supported it, we’ve promoted it to our friends.
To simply get my money back would feel like all that was wasted energy. I truly feel bad for all those gamers who’ve been loyal fans. Creating supporting fan sites and repositories of information. It’s all wasted energy and time if the game isn’t fixed soon enough to prevent people quitting. What’s the point of a fan site if it doesn’t have any fans?
Free DLC doesn’t cut it. The Witcher 2 has already announced that their DLC will automatically be free for the consumer. And it’s nearly half the price of Brink.
Ok, so it’s been nearly a month since the launch and my OP. I haven’t touched the game since i made that post. Turned it on today, with fingers crossed that lag would be fixed. Joined a game and…
It’s still laggy as ****!
So what’s the deal? Are we getting refunds? I’ve just wasted £40 on a game that’s unplayable, on the 360 at least? It’s a dodgy product, and i want that £40 back.
Splash Damage?
[QUOTE=m00jitsu;337503]Ok, so it’s been nearly a month since the launch and my OP. I haven’t touched the game since i made that post. Turned it on today, with fingers crossed that lag would be fixed. Joined a game and…
It’s still laggy as ****!
So what’s the deal? Are we getting refunds? I’ve just wasted £40 on a game that’s unplayable, on the 360 at least? It’s a dodgy product, and i want that £40 back.
Splash Damage?[/QUOTE]
Many people can’t even join a laggy match due the freezes… i’d really like to know if is possible to get a refund, i’ll ask the shop cause if you sell e broken game you should write on “it can freeze every 5 seconds, it can be very laggy, it can have texure problems etc.” if you don’t write it is like if you sell a broken Tv you change or pay back, by law, i’d really like to make like a class action for the cheat they makde us.
This is why all companies should open beta test. Seriously, I understand the need to keep things mysterious, and hype the game up. But open beta test > *.
Hi,
You should post that on the Bethesda forums. It’s a more appropriate place than here.
And about the assumption that people will not buy SD products anymore, it is wrong, just an emotional/rage statement. Why ? Because people will buy any piece of turd if it’s properly over-marketed.
Also, SD have fans for several reasons, namely wolf:ET and ETQW. Great games with more depth than there multiplayer conterparts, good support, and with less budget than AAA interactive hollywood FPS-movies to the glory of the US.
I understand your disappointment, but you should ask the bottom reasons for this situation, as a responsible customer and not a stupid consumerist who only think about paying and receiving. Because that’s how so many people for example buy the hype stuff from hi-tech company that are built by underaged persons in the far east, from toxic products.
Another amusing/sad thing: PC game stats are still “coming soon”. I know this is typical wording, but it can’t make their word worth more.
Horse:
Just because you are legally free to do something doesn’t mean it’s wise to do so. Laws are there to help and guide. One way or another, Brand Damage disappointed a lot of people. In other industries, people don’t always follow rules to the letter. Happy customers are more important.
Yes, you are free to act like a jerk. No, people won’t like you if you do. False advertising is punishable.
I would have to agree with the initial poster. Let’s set one thing straight before I proceed: I REALLY wanted to like and love Brink. I greatly appreciated the fact the developers made a dedicated server package (Are you listening DICE? Learn from these guys!) and I loved the idea of a game that rewards teamplay rather than CoD-like “just gather kills and only care about your K/D ratio” nonsense.
I have been playing FPS since I was 7 (33 at present) and it’s my favourite genre by far. I loved the previous games made by SD: Enemy Territory and ET: Quake Wars. That being said, I just uninstalled Brink from my Steam overview and will probably never touch it again. I consider the game a 49 Euro waste for a lot of reasons:
The game basically shipped out in beta stage and was never properly tested. Seriously, it’s great you make a dedicated server package for the PC for example but when a server once set up crashes 42 times in 2 hours (I actually kept count on this on our own 2 servers we made) you know you didn’t do your homework. It’s like selling a car with only 2 back wheels and stating “we’ll send you the two front wheels whenever we can be bothered”)
The heavy build is completely useless. Again, something that would have been spotted had they properly tested things. You get a little bit more health and in exchange you lose pretty much all parkours ability, the thing this game boasted about most. In exchange you get heavier weapons which are beaten hands down by the lighter guns used by light players because the heavy guns are ridiculously inaccurate.
Bot AI is utterly terrible. For a game that was marketed as being a “seamless transition between SP and MP” the bots should at least be able to do some proper defense AND attack. I have seen Quake 1 bots, made by fans, with better AI than the ones shipped within the package of this game.
I cannot help but wonder what the game would have been like had they spent less time on the fancy dressup of the avatar and had focused more on what actually matters: the gameplay. Then they would have seen that the character movement needs work, weapon balance is awful, Bot AI is severely lacking, stationairy turrets are underpowered and useless, the mission texts make no sense and are poorly written causing confusion among players (why does the game tell me to defend a door when I’m on the attacking team for example), the engineer’s turret is slower than a tortoise on valium etc etc.
I bought this game because I loved SD’s last enterprise, Quake Wars in particular which in my opinion didn’t get the credit it deserved because people expected either a Quake game or a futuristic Battlefield-clone while it had an approach all of its own. I doubt that after this utter disappointment I shall buy a SD game again for many years to come, or at least not until I’ve seen a huge amount of reviews and played a demo (if available).
[QUOTE=jazevec;337534]Horse:
Just because you are legally free to do something doesn’t mean it’s wise to do so. Laws are there to help and guide. One way or another, Brand Damage disappointed a lot of people. In other industries, people don’t always follow rules to the letter. Happy customers are more important.
Yes, you are free to act like a jerk. No, people won’t like you if you do. False advertising is punishable.[/QUOTE]
This could easily be a case of, “you can’t please everybody” or simply people’s expectations not being met because they were either incorrect on what Brink was or they were too high to begin with. You talk about happy customers being important - well, there are plenty of them. A number of people are pleased with Brink despite its flaws and are applauding Splash Damage for their great work.
As for people not liking you if you are a jerk - I beg to differ.
In real life I can be a real jerk. I’m sarcastic, cynical, a smartass and love to argue my points. My friends refer to me as “the lovable asshole,” because despite all this, I’m really funny and I’m a really good friend. I have a personality that goes hand in hand with what type of game Brink is - you either love it or hate it.
Also, how is SD being a “jerk” for developing a game you weren’t happy with? I bought the same game and I’m happy with it. I love SD and the games they develop. They are always a breath of fresh air from the stagnant FPS market. If you want to complain, complain to Bethesda. I willing to bet a majority of people’s complaints are ultimately their fault.
Finally, false advertising is punishable, but SD isn’t guilty of this, so why even bring it up?
[QUOTE=H0RSE;337540]This could easily be a case of, “you can’t please everybody” or simply people’s expectations not being met because they were either incorrect on what Brink was or they were too high to begin with. You talk about happy customers being important - well, there are plenty of them. A number of people are pleased with Brink despite its flaws and are applauding Splash Damage for their great work.
As for people not liking you if you are a jerk - I beg to differ.
In real life I can be a real jerk. I’m sarcastic, cynical, a smartass and love to argue my points. My friends refer to me as “the lovable asshole,” because despite all this, I’m really funny and I’m a really good friend. I have a personality that goes hand in hand with what type of game Brink is - you either love it or hate it.
Also, how is SD being a “jerk” for developing a game you weren’t happy with? I bought the same game and I’m happy with it. I love SD and the games they develop. They are always a breath of fresh air from the stagnant FPS market. If you want to complain, complain to Bethesda. I willing to bet a majority of people’s complaints are ultimately their fault.
Finally, false advertising is punishable, but SD isn’t guilty of this, so why even bring it up?[/QUOTE]
The fact is that many people like me love the game but it doesn’t work.
Here is a problem, SD work theorically was great, the game is fresh, fun and all but it doesn’t work! It’s like to buy a Ferrari and have to keep it in garage cause you miss a piece.
I like what my Brink would be if only i could play it like only some lucky one do. (without freezes, lag and no players)
And about bethesda they’ve not yet answered to any post so they don’t even read the forum, so what should you complain? Is like writing a complain on my wall, at least here it looks like someone reads (without giving answers).
heh heh maybe so but if they hadnt patched the train wreak that i bought i prolly woulda sold it. HOW ARE YOU STILLL GETTING LAGG BRO like forrealz
i mean in all seriousness on the xbox version i hardly ever get lag (mostly playing big teams) and my router only runs 58 mbps which is like the slowest speed you can get other than dialup
Just remember.
I’m a fanboy I’m right you’re wrong
Don’t like that suck my dong
I’m a fanboy I am fair
I let SD and Bethesda mess my hair
I’m a fanboy always correct
Faulty games make me stand erect
I’m a fanboy I love Brink
Though the game does indeed stink
I’m a fanboy hear me roar
Playing this game isn’t a chore
I’m a fanboy I’m altruistic
Despite the fact I’ll call you spastic
I’m a fanboy I’m correct all the time
Even when I defend this obvious crime
I’m a fanboy this game is great
It’s just the rest of you are full of hate
I’m a fanboy I laugh at you
I’ve never played the game but I’ve heard it’s
I’m a fanboy I think I’m god
Thats why I accuse you for playing CoD
I’m a fanboy I’m not paid by SD or Bethesda
But i will damn well act like I am
:eek::eek::eek: