Unable to login

(sweetUkele) #1

June 29, 2015 20:16
Request #50087

have over 2 hours of game time, all of it ending up with me being unable to progress from ‘refreshing account’. So far I have tried the following:

  • Reinstalled the game twice -> same issue1
  • Installed steam on different hdd with new account -> same issue
  • retouted exeption rule in firewall -> same issue
  • Turned off firewall -> same issue
  • Turned off firewall in router -> issue remains
  • Turned off steam overly -> issue remains
  • verified cache -> no change
  • verified that latest drivers are installed
  • Performed winsock reset -> issue remains
  • Reset router -> issue remains
  • pc spec: i5 2500k oc @4.4ghz amd 290 tri-x 8gb ram, 8gb page file , win7

-created new admin user account -> issue remains

Today at 17:42

  • Updated dirty bomb -> issue remains
  • Turned off firewall -> issue remains
  • Deleted UnrealEngine3 folder -> issue remains
  • Reset firewall settings -> issue remains

Now here’s the kicker, the only ‘support’ I received via the ticket was a GM asking me last Sunday if the issue was solved. yeah…

(sweetUkele) #2
  • Updated dirty bomb -> issue remains
  • Turned off firewall -> issue remains
  • Deleted UnrealEngine3 folder -> issue remains
  • Reset firewall settings -> issue remains
(sweetUkele) #3

After 3 weeks I finally received something to try…

  • Run steam as admin with all 3rd party software off -> issue remains ( this is pretty much standard config )
  • Tried in save mode with network enabled -> can’t start game due to missing gpu drivers
(absorbedCrawdad) #4

same issue here -.-

(sizzlingTulip) #5

mine worked for some time but ever since the phantom balance update it never logs me in, it always gives the same login failed error and says to go here http://forums.dirtybomb.nexon.net/discussion/1222/known-issues-3-6-14
but it is not helping me i think something got fucked in the update because i cannot login if you have a problem like this where it immediately stops working for login ESPECIALLY IF it stopped working from the update and have a solution please let me know

(HyperionPI) #6

Is the failure to sign in through Steam or does the game actually launch? If the game actually launches and has sign in error, hit ` and type “disconnect” and repeat until you successfully log in.