The new update is well bad???

(firebrickCap) #1

This new update will not let me log in and play it says sign-in couldnt not be completed check out this site for known issues :expressionless: please help im trying to get back on and grind

(Dougitch) #2

I have the same error actually :confused:

(Santiak) #3

Happens to me every update - hopefully, this will work for you:

  • Verify cache via Steam (right click Dirty Bomb -> Properties -> Local Files tab -> “Verify Integrity of Game Cache”)
  • After the game has been verified, restart your computer.
  • When your computer has restarted, close your antivirus/firewall.
  • Launch Dirty Bomb

This should allow you to get back in the game, and after you’ve gotten past the “sign-in couldn’t be completed” error message, you can safely turn your antivirus/firewall back on - and you shouldn’t get the error again (until the game is updated again)

(Akselmo) #4

[quote=“Santiak;22830”]Happens to me every update - hopefully, this will work for you:

  • Verify cache via Steam (right click Dirty Bomb -> Properties -> Local Files tab -> “Verify Integrity of Game Cache”)
  • After the game has been verified, restart your computer.
  • When your computer has restarted, close your antivirus/firewall.
  • Launch Dirty Bomb

This should allow you to get back in the game, and after you’ve gotten past the “sign-in couldn’t be completed” error message, you can safely turn your antivirus/firewall back on - and you shouldn’t get the error again (until the game is updated again)[/quote]

Didn’t help for me. I’ve reinstalled the game, too. Twice.

Also setting antivirus off isn’t an acceptable solution. (Didn’t work for me, tho.)

(Santiak) #5

[quote=“chirpyStory;22852”][quote=“Santiak;22830”]Happens to me every update - hopefully, this will work for you:

  • Verify cache via Steam (right click Dirty Bomb -> Properties -> Local Files tab -> “Verify Integrity of Game Cache”)
  • After the game has been verified, restart your computer.
  • When your computer has restarted, close your antivirus/firewall.
  • Launch Dirty Bomb

This should allow you to get back in the game, and after you’ve gotten past the “sign-in couldn’t be completed” error message, you can safely turn your antivirus/firewall back on - and you shouldn’t get the error again (until the game is updated again)[/quote]

Didn’t help for me. I’ve reinstalled the game, too. Twice.

Also setting antivirus off isn’t an acceptable solution. (Didn’t work for me, tho.)[/quote]

Sorry to hear it didn’t help - and just to note, I did mention in the final paragraph that after you’d gotten past the sign-in process, you could safely turn on your antivirus/firewall again, if the method above would’ve solved your issue. :slight_smile:

On the bright side, it seems there’s finally official word from a moderator that they’re working on it.

(GM-Radrodo) #6

If anyone have this issue please submit a ticket with your current ingame name.

https://support-dirtybomb.nexon.net/hc/en-us