Hello Tom,
Your game access has been permanently blocked for the detected use of third party programs or software while playing Dirty Bomb. To see the list of some of the type of programs that would cause a suspension of your account, go to http://forums.dirtybomb.nexon.net/discussion/10760/programs-that-will-get-you-flagged-banned.
However, I have decided to release your account as benefit of the doubt.
Before we release your account, please be sure that you are not running any third party programs that may enhance your game play. It is also recommended that you disable any unnecessary programs while playing our games. This include any programs that you have downloaded to boost your computer performance.
Please remember that all users are required to play by the rules. Your account will continue to be monitored. If any suspicious activities are found again, certain restrictions may be placed on your account.
Thank you for your cooperation and understanding.
If you require further assistance please contact us again.
This goes to show that the Customer Support does listen and are forgiving.