Please create a ticket with the following information.
•Your current ingame Steam name.
•A link to your Steam Profile page.
•What item did you purchase?
**A Nexon account is required to submit a ticket, if you do not have a Nexon account you will need to create one before submitting a ticket.
To create a Nexon account please visit http://www.nexon.net/ then click the “Sign Up” button at the top right of the page.**
You may submit your ticket by clicking on “Submit a Request”
Thanks!