Problems with connection, need help

(srswizard) #1

About a week or two ago I started having these extremely annoying, and distracting “warps”, and I’m clueless about the cause.
I’m on 4G (I can’t get a proper cable connection here), and my connection in Dirty Bomb used to be really solid.
I had no complaints previously, but now it’s like this.

There has been no changes to my router, my ISP, or my internet contract, and I’m the only one using the connection.
I googled to see if DB needs some ports forwarded, but apparently it doesn’t (?)

I have avast antivirus, and I’m on some stupid free 1 month trial for the paid version, but I have disabled the useless firewall, in case it’s interfering with DB, but it doesn’t seem to help.
My download and upload speeds seem normal, and fairly steady.
I haven’t played other multiplayer games yet, to see if this problem is specific to DB, but I’ll do that now, and I’ll update this post first thing in the morning.

Help would be greatly appreciated.

(srswizard) #2

I didn’t notice anything like this happening on Loadout, when I played it briefly, but I started DB right afterwards and had it happen within the first 5 minutes of playing.
Different netcodes etc. so I dunno really.

I’m clueless.

Either way, I can’t play Dirty Bomb like this, it’s completely fucking up my game.

(N8o) #3

Is your ping high or is it normal? Cause this will happen to me a ton when the servers get all wonky from being up too long.

(Dirmagnos) #4

Could it be memory issues ?

(srswizard) #5

My ping is normal, around 50 ish, and doesn’t seem to spike or dive, or anything of the like.
I always play on the servers where I have 30-60 ish ping, according to the server browser.

It shouldn’t have anything to do with my hardware, because it’s all new stuff, and it doesn’t seem like I have these issues with other games.
I also verified the integrity of the game cache on steam, and everything checked out.

(Verticules) #6

It’s the minimap causing lag.

Edit: or at least I had the same issue until I disabled most of it.

(BananaSlug) #7

i hope someone will help you :confused:

(Amerika) #8

I have a simple test for you to run if you haven’t already done this. Do the following.

  1. Go to the root of your c: drive and create a new directory called logs
  2. Fire up a command prompt
  3. Do not have Dirty Bomb turned on at this time
  4. Type the following: ping google -t >>c:\logs\ping_noDB.txt
  5. The prompt will sit there and say nothing. But you can open up the file that has been created and watch it if you want. Let that sit for 10-20 minutes or however long you feel it would take.
  6. Press ctrl and c at the same time to stop the file being written to.
  7. Turn on Dirty Bomb and go to a server
  8. Tab back out to your command prompt and hit up once and change the the name of the .txt file to ping_DB.txt and start it up (we don’t want to overwrite the old file)
  9. Go back to playing until you start getting warping and tab back out to the command prompt and stop it with another ctrl + c.
  10. View the new log file.

The goal here is to see if you are having an ISP issue in general or one that happens only while you are in game. Even if nothing is shown with either log file that tells us something. It could be your routing to the data center that hosts the DB servers you normally play on and nothing to do with your ISP. But if you are having ISP issues you can use these log files to show that you are having issues.

(srswizard) #9

[quote=“Amerika;126613”]I have a simple test for you to run if you haven’t already done this. Do the following.

  1. Go to the root of your c: drive and create a new directory called logs
  2. Fire up a command prompt
  3. Do not have Dirty Bomb turned on at this time
  4. Type the following: ping google -t >>c:\logs\ping_noDB.txt
  5. The prompt will sit there and say nothing. But you can open up the file that has been created and watch it if you want. Let that sit for 10-20 minutes or however long you feel it would take.
  6. Press ctrl and c at the same time to stop the file being written to.
  7. Turn on Dirty Bomb and go to a server
  8. Tab back out to your command prompt and hit up once and change the the name of the .txt file to ping_DB.txt and start it up (we don’t want to overwrite the old file)
  9. Go back to playing until you start getting warping and tab back out to the command prompt and stop it with another ctrl + c.
  10. View the new log file.

The goal here is to see if you are having an ISP issue in general or one that happens only while you are in game. Even if nothing is shown with either log file that tells us something. It could be your routing to the data center that hosts the DB servers you normally play on and nothing to do with your ISP. But if you are having ISP issues you can use these log files to show that you are having issues.[/quote]
Okay, I did this just now.

This is the result from running the ping test for like 5-10 minutes, without DB on:

Ping statistics for [some numbers here]
Packets: Sent = 252, Received = 252, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 47ms, Maximum = 73ms, Average = 59ms

And this is from running it for maybe 3 minutes, with DB on, until I ran into this stupid warping again:

Ping statistics for [some numbers here]
Packets: Sent = 98, Received = 98, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 48ms, Maximum = 75ms, Average = 60ms
Control-C

With the last 10 pings looking like this:

Reply from 2a00:1450:400c:c04::8b: time=62ms
Reply from 2a00:1450:400c:c04::8b: time=61ms
Reply from 2a00:1450:400c:c04::8b: time=56ms
Reply from 2a00:1450:400c:c04::8b: time=63ms
Reply from 2a00:1450:400c:c04::8b: time=54ms
Reply from 2a00:1450:400c:c04::8b: time=62ms
Reply from 2a00:1450:400c:c04::8b: time=55ms
Reply from 2a00:1450:400c:c04::8b: time=55ms
Reply from 2a00:1450:400c:c04::8b: time=54ms
Reply from 2a00:1450:400c:c04::8b: time=60ms

No spikes^

Almost exactly the same.
I’m not 100% sure how this works, but does this mean that my ISP is ruled out as the cause for this warping?

(Amerika) #10

I would definitely ping for longer times with both setups but my initial thoughts are that your ISP is most likely not to blame based on what you’ve shown. However, your route going to the data center to where DB servers are hosted might be having some issues. This is where things get a bit more complicated though.

You will need to have an elevate privs command prompt (even if you’re running as admin on your system) due to some of the switches we’ll need to use for netstat. Do this by clicking start or hitting the windows key and start typing CMD. When you see it come up in the search bar right click on it and choose to run as administrator.

Ok, the next goal we want to accomplish is figuring out what data center/IP you’re trying to connect to. To do this use the command prompt we just brought up that has elevated privs and do the following.

  1. Turn off anything that is making a network connection to eliminate noise from the results (but leave steam on).
  2. Type: netstat -n -b -o
  3. Turn on Dirty Bomb and connect to a server.
  4. Turn off Dirty Bomb.
  5. Go back to the elevated command prompt and hit ctrl + c to stop the netstat.
  6. Scroll through the results until you see “[ShooterGame-Win32-Shipping.exe]” or “[CoherentUI_Host.exe]”.
  7. You should see the same IP address and port number next to ShooterGame and CoherentUI (I have no clue why CoherentUI is making so many network calls).
  8. The IP address is the external IP address of the DB server you connected to.
  9. Now, what you can do, is change what I told you to do above but instead of pinging google.com you can instead ping that IP address. See if there are any packet drops or huge swings in ping that would be a sign of warping (either with or without playing)
  10. If you see huge swings or packet loss then you know some place on your route from you PC to the DB server has an issue.
  11. We can now maybe check that with a Tracert at the command prompt.
  12. Type: tracert -d IPADDRESSHERE
  13. What a tracert does is it pings each “hop”. Our goal is to look at this, and it might take a lot of tracerts, and figure out which hop is causing the warping or the packet loss. You can also ping each address individually if you like.

If you do this and you find that there is nothing wrong with the network connection between your PC and the server then you might want to start looking at potential hardware issues. Typically issues like warping that aren’t caused by a latent or dropped network connection is caused by heat. But not always. I can help troubleshoot most of that too if you need.

(SkulluN) #11

Hello Amerika,

I think my problem is here:

could you please look into it?

TRACEROUTE (using port 443/tcp)

HOP RTT ADDRESS

1 3.00 ms 192.168.1.1 (192.168.1.1)

2 35.00 ms 10.45.2.177 (10.45.2.177)

3 38.00 ms 10.36.11.29 (10.36.11.29)

4 37.00 ms 10.36.11.30 (10.36.11.30)

5 38.00 ms 10.36.11.17 (10.36.11.17)

6 35.00 ms 10.36.11.46 (10.36.11.46)

7 67.00 ms 213.242.116.45

8 213.00 ms 1.148.69.4.in-addr.arpa (4.69.148.1)

9 213.00 ms 1.148.69.4.in-addr.arpa (4.69.148.1)

10 213.00 ms 22.18.129.205.in-addr.arpa (205.129.18.22)

11 … 12

13 213.00 ms 208.85.110.220

14 214.00 ms 208.85.109.151

Can someone help me please? I can’t play this game anymore because I lag like 10 seconds late

Thanks in advance

my specs

Operating System
Windows 10 Pro 64-bit
CPU
Intel Pentium G2030 @ 3.00GHz 39 °C
Ivy Bridge 22nm Technology
RAM
4.00GB Single-Channel DDR3 @ 665MHz (9-9-9-24)
Motherboard
Gigabyte Technology Co. Ltd. H61M-S2P (Intel Pentium CPU G2030 @ 3.00GHz) 28 °C
Graphics
Generic Non-PnP Monitor (1920x1080@60Hz)
768MB NVIDIA GeForce 9600 GS (Unknown) 47 °C
Storage
465GB Western Digital WDC WD5000AAKX-00ERMA0 (SATA) 37 °C
7GB Kingston DataTraveler 2.0 USB Device (USB)
Optical Drives
No optical disk drives detected
Audio
Realtek High Definition Audio