Payment of a Dickens elite case

(AirborneVolley) #1

I just bought a dickens elite case after buying the santa’s pack. €4,99 disappeared from my steam wallet but there is no elite case found in my inventory. I did not get a confirmation of payment in my mailbox either. I don’t know where the problem lays, at steam or at nexon but can I ask for your help?

(blissfulUrn) #2

you dont seem to be the only one having trouble with reciving the items you payed for
the only thing you can do is submit a ticket here

https://support-dirtybomb.nexon.net/hc/en-us/articles/204616459-I-did-not-receive-an-item-I-purchased-

(AirborneVolley) #3

Problem solved thanks.

(YeOldeButtcheek) #4

The same thing happened to me with a Expert B Case, but instead of losing the one case, I got two!

(blisteringOwlNest) #5

Breaking news: Buttcheeks steaks elite case from unsuspecting player xD

(SiegeFace) #6

Buttcheeks must of gotten your account details in that little steam caching error snafu the other day hehe.