[QUOTE=Naxxus;540225]The only problem is that we need to be able to control the circumstances in which the bug happens otherwise it becomes really hard to pin down the actual cause. That’s why we have to attempt in internally because that gives us control to thoroughly test the cause.
The reason that it is so prevalent on live is that there are so many people jumping in and out of server at different times of the game flow. They might be using different ways to leave; alt f4, closing it properly, crash etc. This makes it so hard to pin down on us because it might not even occur 100% of the time. With this many variables it is likely to happen with lots of people (ie live) but it makes it hard to figure out internally. Say if you have 5 different ways to crash and 10 different game states in what could be causing the bug we have to then check 50 different ways. And it might not be 100% assured to happen. We might even need a full server full of people which makes it even harder!
I know it is frustrating for everyone (including me) and we are trying our best to fix it, we might just need to tackle it differently. Thanks for offering your help the best thing that you could do is if you have it occur to you whilst on a server just jot down what happened and let me know. Anything can be helpful when it comes to issues like this[/QUOTE]
I expected something like this in the background and thank you for going into details about it. From my observation at least one of the bug causing instances is the kick vote. Each of the 5 kick vote I could see pass (they rarely do) left a ghost on the server. This is why I am so furious about this bug - to me it seems absolutely reproducible.
Is there a logfile I can check and upload? Isnt there a server logfile you can check for connecting players etc if we provide you with server name and time?
Thanks again for replying to us!