[quote=“riptide;92299”]
They already admit they had messed up with the Cobalt trade-in. Do you know how much time they wasted by not asking the community for feedback or having a ptr system in place? Even worse is that it shows how out of touch with the community that they are. All because they think they know best.
So long as Splash Damage thinks they are above asking for feedback or giving transparent responses(Exedore in particular). They will continue to lose players and their reputation will get worse. For me, the have exactly until Overwatch beta has a full Eastcoast/central server at all hours to renew my faith. [/quote]
Agreed, a lot of time could have been spent towards something that wouldn’t make the community rage. Heck, we are here almost daily. Actually daily, since one of us is bound to be online at any time. Contacting us would be easy.
Why not change the forum to require a steam login as well and start showing each user’s in game hours. Then whenever you (the devs) feel like you came up with a good idea, toss it into the crowd and listen to feedback. Take into consideration if the person commented just start playing or has been playing for ages and find some way to see who has spend money in the game or not. From there you can take the feedback how you want and according on whom you want to focus development: newcomers, veterans, paying or non-paying players.
At least the devs would get a feedback prior to any disaster and we would feel more valued.
I’ve recently bought an early access game called Duskers where you have only 2 guys developing the game. I know it’s nothing as tough to code as a full 3D game and the funds allocated are completely different. But one thing that really touched me and made me believe in the project (after giving up on buying anything in early access due to how many fail to become a game I would enjoy) was the fact that the devs are on the forums regularly and express their opinion on almost everything that is being discussed.
They are on the bug section asking further information just as they are on the balancing threads, not only listening, but giving their arguments as why they would envision something in a certain way and not another. They clearly define what they are striving for. In the past month alone, they have listened to many community brought up issues, reworked some systems and started implementing tons of difficulty options, so that each player could have the best experience possible.
The difference I notice, is that from DB there is a complete void in interaction with the community from the devs. Sure the GM’s pop on in once a week to make an announcement and sometimes even reply to one post or another, but the level of interaction I would want to see from the developing team would be from the magnitude of @Ardez , @Amerika and @Faraleth.
These moderators are always in the big topics, bringing in their personal experience and opinions while listening to the community. I joined these forums now a few months back already and I know those names by heart now. I know the name of the main developer at Duskers by heart as well and I’ve been involved with that game for little over a month. Now do I know any DB dev’s name or forum alias? No, I don’t. If there was any dialogue at some point, it passed unnoticed. Maybe they’re hiding in the crowd? Who knows.
I don’t know if they are under a no discussion agreement or if they just don’t care about the game and it’s just a job as another for them, but if I would be developing a game, I would be on my game’s forums after working hours, at least to see what is being said about it if not to defend why I did something a certain way and not another. I’d try to justify my creation.
To me, it seems that SD is too afraid of any sort of backlash from revealing something before it comes out and then switching it, that it has completely broken down communications. They just stick to the all generic, we’ll look into it and I can’t tell replies.
And then it’s really ironic that they acknowledge the reddit thread where lack of communication is emphasized and say they will open up their discussion and yet everything stays the same. Acknowledging a problem alone doesn’t make it go away.
I believe SD must stop being afraid from backlash, because right now that’s what no communication has created with the trade-in system: backlash! They need to start sharing weeks ahead what most likely will make it into an update so that we can comment on it before any harm is done. Not only will that avoid further “trade-in-like fiascos”, but it will boost excitement and expectation.
Right now I feel little excitement for any upcoming update. Why? Because on one hand, I am worried that something detrimental to the game is going to be added and because I have nothing substantial to be looking for. We don’t even get patch notes during the actual maintenances. Seriously, how many things will change an hour before an actual update?
By now, me and others are just bored of the continuous “hints” that are no hints and the we can’t say what’s coming up replies. We want to be able to look forward for something, to get excited, even if it doesn’t make it to that particular update. Tell us something concrete and we’ll be talking about that, as a community turning it upside down and ripping it apart to check for flaws before it even comes out and we’ll make sure it’s something that we the community will enjoy.
Right now DB feels like canteen food to me. You go to eat there because it’s cheap, but they serve you what they think you’ll like and sometimes it’s good and sometimes it sucks.
Btw, sorry for the extremely long post.