Known Issues:
MercServer Known Issues:
Help! My items are missing, why?!
Filters are turned OFF by default, all you need to do is use the filter tickboxes to view your items.
What happened to my active Credit Boosters?
Within this update we reworked Credit Boosters and any active boosters were converted into Credits. For more information please check out this news post: Contracts, Account Levels and Credit changes.
Why has my account level changed?
Within this update account levels were reworked. For more information please check out the following news article: Contracts, Account Levels and Credit changes.
Mercserv Melee Mayhem Known Issues:
My audio isn’t working
This is happening due to your config files being marked as ‘Read only’ during the update. Please Verify Integrity of Game Files to fix this issue.
I’m experiencing FPS drops after the update
Since we’ve switched over Dirty Bomb’s client to 64 bit, programs consider Dirty Bomb to be a new program, which means Dirty Bomb might not be using your dedicated graphics cards, is being blocked by your firewall and/or antivirus software. Players using a dual core CPU or lower, will notice FPS drops due to 64 bit using more CPU threads than before.
To resolve these issues please try the following:
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Ensure Dirty Bomb’s 64 bit client is using your dedicated graphics (AMD, Nvidia)
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Add Dirty Bomb’s 64 bit client to your Windows Firewall exception list
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Add Dirty Bomb’s 64 bit client to your antivirus exception list
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The default location for the exe is here: ‘C:\Program Files (x86)\Steam\steamapps\common\Dirty Bomb\Binaries\Win64\ShooterGame-Win64-Shipping.exe’
Signin Errors
Account Suspended
We suspend the account of any user found to be cheating, harassing other players, or engaging in antisocial behaviour. If your account has been suspended, the reason for your suspension will be displayed below the error message.
If you receive this message but believe your account has been wrongly suspended, please contact EAC Customer Support.
Authentication Failure
This can be caused by failing to log in to Steam, connectivity issues, or third-party security software. This can typically be resolved by restarting the game.
If the error persists, ensure that Dirty Bomb is permitted by your firewall, and that it is excluded from any connection filtering.
Sign-in Timeout
This can be caused by a poor connectivity.
Ensure that Dirty Bomb is permitted by your firewall, and that it is excluded from any connection filtering.
Anticheat Errors
Cannot Run Under Virtual Machine
This is caused when attempting to run Dirty Bomb on a virtual machine.
You will need to restart the game and run it on a non-virtual machine.
Corrupted Memory
This is caused when a memory check fails due to indirect, accidental or incorrect file modifications.
You should verify the integrity of Dirty Bomb’s game files.
Corrupted Packet Flow
This is caused by malicious software interfering with information being sent to and from the game being detected.
If you believe this detection is inaccurate, please contact Customer Support, remembering to include the error in your message.
EasyAntiCheat Hash Catalogue Error
This is caused when required certificates have been revoked from your system.
If you receive this message, please contact Customer Support, remembering to include the error in your message.
EasyAntiCheat Hash File Not Found
This is caused when game files are detected to be missing, corrupted, or incorrectly modified.
You should verify the integrity of Dirty Bomb’s game files.
Forbidden Module Loaded
This is caused when an unwanted or malicious file has been detected.
You will need to remove the file or uninstall any software that caused this check to fail. If you believe the detected file/software is safe, please contact Customer Support, remembering to include the name of the file and the error in your message.
Forbidden System Configuration
This is caused when a forbidden operating system configuration is detected.
If you receive this message, please contact Customer Support, remembering to include the error in your message.
Hack Tool Detected
This is caused when a Hack Tool has been detected running alongside the game.
You will need to close and remove any software that caused this detection. If you believe the detected software is safe, please contact Customer Support, remembering to include the name of the file and the error in your message.
Internal Anti Cheat Violation
This is caused when a malicious attack has been detected.
If you believe this detection is inaccurate, please contact Customer Support, remembering to include the error in your message.
Required Game File Not Found
This is caused when game files are detected to be missing, corrupted, or incorrectly modified.
You should verify the integrity of Dirty Bomb’s game files.
Uncatalogued Game File Forbidden
This is caused when a modified or unknown file is attempted to be loaded.
You should verify the integrity of Dirty Bomb’s game files.
Unknown Game File Version
This is caused when game files are detected to be missing, corrupted, or incorrectly modified.
You should verify the integrity of Dirty Bomb’s game files.
Unknown System File Version
This is caused when a system file fails an integrity verification check and can not be trusted. This error can often be solved by running the System File Checker.
You will need to uninstall any software that causes the system integrity check to fail. If you believe the detected file is safe, please contact Customer Support, remembering to include the name of the file and the error in your message.