Jipping Daily Plays Because of Convoluted Time Zone Nonsense

(Homu1124) #1

Well, after 10 full days of having a debate with tech support as to the technicalities of daily play rewards, I walk away with a pompous tech support guy having absolutely no semblance of understanding of the facts of the matter.

As we all have experienced with daily play rewards, they reset on day 7 at the time you clear it. For example, if you cleared day 1 at 2pm, then cleared day 7 at 4pm, your new 24 hr cycle will start at 4pm.

I thought this was a bit dumb considering how your schedule is constantly changed like this, but I decided that when my DP reward began at 8pm on Friday, which I assumed would give me 24 hours until 8pm Saturday, I would go to bed and try clearing it the next day before then.

Lo’ and behold, the week was reset before I had the chance to get the mk.iv day 7 case, taking away my case. I thought to myself that that was strange, but since I was still new to the system, I let some time pass by without making a fuss. Then I see on this forum that other people have had their cases jipped as well, and so on Oct 18 I decided to hit up tech support and let them know the situation so that I could get my case compensated and hopefully get the case jip issue fixed for future players.

But after 10 days of communication and being led on by a robotic tech support rep (where the person didn’t bother didn’t even think to check what time zone I was in for an issue specifically tied to time of clearing until an entire week into the conversation), I am left snubbed. To summarize, he stated that this issue only affected me and that the issue was because the DP system uses UTC time to reset, regardless of what time you, the player, have on the clock and told me that he has nothing left to explain.

The thing is, I am a player of the game and I see the countdown timer on my game screen counting down 24 hours, and you may have knowledge of your time system, but all I have is my timer, so when I feel lied to about the timing of the daily play rewards and having to waste time explaining this to someone who feels that they are technically justified in giving me nothing for my trouble (or maybe even being the first to have this trouble given his willingness to say that I’m the ONLY ONE with this complaint), I feel that I have to speak out. Something like this not only annoys players like me, but also breaks the trust players would initially have for DB’s tech support or DB’s event integrity in general. What if in the future they decide to make an event like the halloween event where they use everyone’s individual time zones, and then when you think you might have 18 hours left to go buy your cases or event items, the event ends and the tech rep says “oh, the event ended in UTC time, so get f***ed”.

You can’t just ignore issues like these when they come up, and being so callous in your responses will simply lead to complaints like these forming. I may be the first, but that does not mean I will be the last.

(Nail) #2

event times are posted everywhere, if you don’t bother to read them how is it SD’s fault

you know, like this

Jackal’s Eve will take place on the following dates:

London (BST, UTC +1): 09:00 Wed, October 25 - 9:00 Wed, November 8
Los Angeles (PDT, UTC -7): 01:00 Wed, October 25 - 01:00 Wed, November 8
Beijing (CST, UTC +8): 16:00 Wed, October 25 - 17:00 Wed, November 8
Sydney (AEST, UTC +10): 19:00 Wed, October 25 - 20:00 Wed, November 8
(Homu1124) #3

Yes of course, those events have those times stated. This situation is not the same as the Daily Plays because the timers you are given for your time zone is not the same as the timers given for an event countdown. I do bother to read, I would respectfully ask you to do the same for my post.

(TheStrangerous) #4

Speaking of Time Zones…

AW CRAP… Right now it’s gonna take my body a week, to get used to the time zone switch. Freakin’ rewinding the clock by hour back!

#5

I don’t know why people have had so many issues with this. I’ve never missed my final reward on the weeks that I’ve been going for them. I’d imagine they have it set up the way it is due to people playing from all over the world in different time zones. The way it is now allows some flexibility of control for the person to sync it up however they’d like whereas setting one time globally would be convenient for some and terrible for others. You just have to be mindful of the start and reset times on the final day. How is that bad? I don’t get it.

(Homu1124) #6

@Wintergreen said:
I don’t know why people have had so many issues with this. I’ve never missed my final reward on the weeks that I’ve been going for them. I’d imagine they have it set up the way it is due to people playing from all over the world in different time zones. The way it is now allows some flexibility of control for the person to sync it up however they’d like whereas setting one time globally would be convenient for some and terrible for others. You just have to be mindful of the start and reset times on the final day. How is that bad? I don’t get it.

Except, you still don’t have control. They still reset your week by UTC time zone standards regardless of how you yourself have scheduled the time (which is already putting more unnecessary stress on the player by having to plan all those things, if you even know those things are at play). They give the flexible time illusion in your in-game screen, but they still reset you based on the base UTC time, and that detail is nowhere to be seen easily in-game. You go off the timer you have, and if you thought you had 24 hours for day 7, so you want to wait until the next day before the timer runs out, no case for you.

#7

@Homu1124 said:

@Wintergreen said:
I don’t know why people have had so many issues with this. I’ve never missed my final reward on the weeks that I’ve been going for them. I’d imagine they have it set up the way it is due to people playing from all over the world in different time zones. The way it is now allows some flexibility of control for the person to sync it up however they’d like whereas setting one time globally would be convenient for some and terrible for others. You just have to be mindful of the start and reset times on the final day. How is that bad? I don’t get it.

Except, you still don’t have control. They still reset your week by UTC time zone standards regardless of how you yourself have scheduled the time (which is already putting more unnecessary stress on the player by having to plan all those things, if you even know those things are at play). They give the flexible time illusion in your in-game screen, but they still reset you based on the base UTC time, and that detail is nowhere to be seen easily in-game. You go off the timer you have, and if you thought you had 24 hours for day 7, so you want to wait until the next day before the timer runs out, no case for you.

Hmm. Sorry, I’m trying to follow but I’m still not understanding or seeing it because I haven’t had any problems with it.

You’re saying you finished your day 6 reward at, say, 7pm and your counter is reading 24 hours left. You then come back and try to complete your final reward at 7pm the next day, but you find that the whole thing has reset because the UTC week has already gone by. Okay, yeah, I get that and it sucks, but couldn’t all of that have been avoided by starting the first day at a more ideal time? For example when my final day has ended later in the night and the reset is soon, I’ll wait until early morning before starting a fresh one so I’m not gradually completing them later and later each day after work.

You just want the UTC reset time to be listed? I’m seriously confused here. Maybe I just live conveniently close to that time zone or something.

(Homu1124) #8

@Wintergreen said:

@Homu1124 said:

@Wintergreen said:
I don’t know why people have had so many issues with this. I’ve never missed my final reward on the weeks that I’ve been going for them. I’d imagine they have it set up the way it is due to people playing from all over the world in different time zones. The way it is now allows some flexibility of control for the person to sync it up however they’d like whereas setting one time globally would be convenient for some and terrible for others. You just have to be mindful of the start and reset times on the final day. How is that bad? I don’t get it.

Except, you still don’t have control. They still reset your week by UTC time zone standards regardless of how you yourself have scheduled the time (which is already putting more unnecessary stress on the player by having to plan all those things, if you even know those things are at play). They give the flexible time illusion in your in-game screen, but they still reset you based on the base UTC time, and that detail is nowhere to be seen easily in-game. You go off the timer you have, and if you thought you had 24 hours for day 7, so you want to wait until the next day before the timer runs out, no case for you.

Hmm. Sorry, I’m trying to follow but I’m still not understanding or seeing it because I haven’t had any problems with it.

You’re saying you finished your day 6 reward at, say, 7pm and your counter is reading 24 hours left. You then come back and try to complete your final reward at 7pm the next day, but you find that the whole thing has reset because the UTC week has already gone by. Okay, yeah, I get that and it sucks, but couldn’t all of that have been avoided by starting the first day at a more ideal time? For example when my final day has ended later in the night and the reset is soon, I’ll wait until early morning before starting a fresh one so I’m not gradually completing them later and later each day after work.

You just want the UTC reset time to be listed? I’m seriously confused here. Maybe I just live conveniently close to that time zone or something.

Basically. And remember, you have no control over that end day reset. When you finish day 7, it resets then. That’s why the times go later and later since you can’t wait until that ideal time, because when I tried that (waiting until the next day before the reset time that the game stated), the DP was skipped because, according to the tech support guy, it reset already in UTC time.

To address listing the UTC time, I want them to get rid of that baseline standard completely and just let people do the rewards within 24 hours of the time they clear in their own time zone, not someone else’s (AKA UTC). Having the game tell you the time to clear based on your time only to have it be a lie because it does not agree with the UTC time is total BS.

#9

@Homu1124 said:

@Wintergreen said:

@Homu1124 said:

@Wintergreen said:
I don’t know why people have had so many issues with this. I’ve never missed my final reward on the weeks that I’ve been going for them. I’d imagine they have it set up the way it is due to people playing from all over the world in different time zones. The way it is now allows some flexibility of control for the person to sync it up however they’d like whereas setting one time globally would be convenient for some and terrible for others. You just have to be mindful of the start and reset times on the final day. How is that bad? I don’t get it.

Except, you still don’t have control. They still reset your week by UTC time zone standards regardless of how you yourself have scheduled the time (which is already putting more unnecessary stress on the player by having to plan all those things, if you even know those things are at play). They give the flexible time illusion in your in-game screen, but they still reset you based on the base UTC time, and that detail is nowhere to be seen easily in-game. You go off the timer you have, and if you thought you had 24 hours for day 7, so you want to wait until the next day before the timer runs out, no case for you.

Hmm. Sorry, I’m trying to follow but I’m still not understanding or seeing it because I haven’t had any problems with it.

You’re saying you finished your day 6 reward at, say, 7pm and your counter is reading 24 hours left. You then come back and try to complete your final reward at 7pm the next day, but you find that the whole thing has reset because the UTC week has already gone by. Okay, yeah, I get that and it sucks, but couldn’t all of that have been avoided by starting the first day at a more ideal time? For example when my final day has ended later in the night and the reset is soon, I’ll wait until early morning before starting a fresh one so I’m not gradually completing them later and later each day after work.

You just want the UTC reset time to be listed? I’m seriously confused here. Maybe I just live conveniently close to that time zone or something.

Basically. And remember, you have no control over that end day reset. When you finish day 7, it resets then. That’s why the times go later and later since you can’t wait until that ideal time, because when I tried that (waiting until the next day before the reset time that the game stated), the DP was skipped because, according to the tech support guy, it reset already in UTC time.

To address listing the UTC time, I want them to get rid of that baseline standard completely and just let people do the rewards within 24 hours of the time they clear in their own time zone, not someone else’s (AKA UTC). Having the game tell you the time to clear based on your time only to have it be a lie because it does not agree with the UTC time is total BS.

Ah, I see what you mean now. I still can’t say I’ve had any issues with it, though. I’m gonna pay attention to it more now the next time I see myself playin’ every day for a week. Either I’m extremely lucky or it’s not that significant of a problem/inconvenience because it hasn’t happened and I haven’t had to put much or any effort at all into getting the rewards. I just log in and done.

(Homu1124) #10

I wish it was that simple. My 10 day email correspondence proves otherwise.

(Mr.Cuddlesworth) #11

After gettting day 7 reward, I can then get the next day’s reward by playing another game that same day.

(Homu1124) #12

Which is also a problem/error.

(henki000) #13

Daily rewards and mission system should have complete overhaul. But it’s in the end side of my biblical “things SD should fix” list. Close to Book of Revelation. I dont even aim to reach 7 days streak, because I have almost all bronze cards. At least all those loadouts I want to play. Only thing I want is cobalts and swiss golds, but thats pretty much neverending achievement.

(Homu1124) #14

With the f2p system, there’s no way they’ll devalue their cards by making them that easy to get. But being unfairly tricked with the DP system is simply contemptuous.

(boerhae) #15

I haven’t gotten the final reward in at least a month, they’re super broken

(Homu1124) #16

@boerhae said:
I haven’t gotten the final reward in at least a month, they’re super broken

Given that I got snubbed by tech support on this issue, I would encourage you to file a complaint if it’s similar to mine so that we can get awareness going. This thread is here to let the community know so if you feel you also were unfairly gamed by the DP system this way, voice it out to tech support so they don’t have the excuse of “oh you were the first person to report this so it’s not a problem”.

(Mc1412013) #17

If i mis a day for not staying up late enough i usualy get it next day along with that day

(Mc1412013) #18

@Homu1124 said:

@boerhae said:
I haven’t gotten the final reward in at least a month, they’re super broken

Given that I got snubbed by tech support on this issue, I would encourage you to file a complaint if it’s similar to mine so that we can get awareness going. This thread is here to let the community know so if you feel you also were unfairly gamed by the DP system this way, voice it out to tech support so they don’t have the excuse of “oh you were the first person to report this so it’s not a problem”.

@stayfreshshoe seems to be showing more of an intrest in the forums maybe he can comment on this.

(bgyoshi) #19

Fun fact

It’s called gypping and not jipping

Because it means getting cheated or swindled

Presumably by a gypsy

So it’s like offensive to gypsies because it’s presuming they’re thieves

(Xenithos) #20

@Wintergreen said:
I don’t know why people have had so many issues with this. I’ve never missed my final reward on the weeks that I’ve been going for them. I’d imagine they have it set up the way it is due to people playing from all over the world in different time zones. The way it is now allows some flexibility of control for the person to sync it up however they’d like whereas setting one time globally would be convenient for some and terrible for others. You just have to be mindful of the start and reset times on the final day. How is that bad? I don’t get it.

It’s more like, be mindful of when you play on the final day. The problem I’ve personally had is that If I have time at 4 on whatever the final day is to play, I usually would. But frankly, I don’t usually play DB or any other online games until like 10pm… that’s a problem for me if it gets switched. I may play every day, that doesn’t mean I’m playing at the right times to always get dem goodies.