is SD aware of problems in eu servers?

(blufflord) #1

I would be very grateful if they could sort out disconnection problems in eu server (i dont know about US ones)
So things like this doesnt happen, as it is very frustrating. Especially on good games that have less than 1 minute left :frowning:
steamcommunity.com/sharedfiles/filedetails/?id=599594209
Is it just me getting these problems? I know a couple of my friends do, but what about other people?

(doxjq) #2

Itā€™s been happening for months. Started happening in Aussie long before EU. I think I reported this issue back in November on the Aussie servers. It still happens too, and weā€™ve had no update as of why yet.

(Jostabeere) #3

Arenā€™t those Nexons servers and not SDs servers? Iā€™m quite sure Nexonā€™s hosting servers for their games.

(FireWorks) #4

You mean the situation where all players on the server get the ā€œconnection lostā€ message and the game then resumes after a couple seconds? Ohh yes, this is an awesome feature!

Though I have only noticed it on Execution servers. But on the weekend it happend over 10 times:/

(blufflord) #5

[quote=ā€œFireWorks;137495ā€]You mean the situation where all players on the server get the ā€œconnection lostā€ message and the game then resumes after a couple seconds? Ohh yes, this is an awesome feature!

Though I have only noticed it on Execution servers. But on the weekend it happend over 10 times:/[/quote]

But it didnt resume, instead then game went to the home menu and I lost all that exp and credits and mission money :frowning:

(FireWorks) #6

[quote=ā€œdefentialDriver;137502ā€][quote=ā€œFireWorks;137495ā€]You mean the situation where all players on the server get the ā€œconnection lostā€ message and the game then resumes after a couple seconds? Ohh yes, this is an awesome feature!

Though I have only noticed it on Execution servers. But on the weekend it happend over 10 times:/[/quote]

But it didnt resume, instead then game went to the home menu and I lost all that exp and credits and mission money :([/quote]

That is either a server crash or your connection. Could be both.
But I feel you, I also lost a mission refill cycle yesterday due to a crash.

The hickups however are definitly a server issue.

(Amerika) #7

Iā€™ve had it happen quite a few times recently on US servers myself. The server actually crashing and booting all of us to the main menu and where it just lags for about 5 seconds and resumes.

Nexon hosts the servers but the issue might be network/local hardware related (Nexon issue) or it might be the server software screwing up (SD problem). I know they are aware of issues but it always helps to cite exactly which server you were on and the time/time zone it happened so they can check logs. So if you see the issue write down what the name of the server is before you get disconnected and post it here.

(blufflord) #8

[quote=ā€œAmerika;137511ā€]Iā€™ve had it happen quite a few times recently on US servers myself. The server actually crashing and booting all of us to the main menu and where it just lags for about 5 seconds and resumes.

Nexon hosts the servers but the issue might be network/local hardware related (Nexon issue) or it might be the server software screwing up (SD problem). I know they are aware of issues but it always helps to cite exactly which server you were on and the time/time zone it happened so they can check logs. So if you see the issue write down what the name of the server is before you get disconnected and post it here.[/quote]

If it comes up with the lost connection screen, how would I find out which server Iā€™m on?

(FireWorks) #9

Press Tab to see the scoreboard. There you see the server name. This does work even during the connection lost status, before you get finally disconnected.

(MilkyBear) #10

Asia servers are having problem too.

(blufflord) #11

So does the screenshot I took contain all the necessary info?

(FireWorks) #12

So does the screenshot I took contain all the necessary info?[/quote]

In the top right you can see the server name. You played on EU Objective 7v7 - 07.
The time is not seen there, but thats something you can get from the screenshot file data.

(Drac0rion) #13

Iā€™ve been meaning to post about this a couple of times, but Iā€™ve never really paid close attention to what exactly happens to the server.
I havenā€™t confirmed it yet, but I believe after the connection lost, the server closes completely and isnā€™t in the server list for a couple of minutes or so, or I just canā€™t find it. Also Iā€™m curious if it might be happening to a few specific servers or is it actually random.

Usually this also happens in the later parts of the game. Could something in game crash the server? If thatā€™s a possibility, I got a wild theory.

(FireWorks) #14

[quote=ā€œDracorion;137534ā€]Iā€™ve been meaning to post about this a couple of times, but Iā€™ve never really paid close attention to what exactly happens to the server.
I havenā€™t confirmed it yet, but I believe after the connection lost, the server closes completely and isnā€™t in the server list for a couple of minutes or so, or I just canā€™t find it. Also Iā€™m curious if it might be happening to a few specific servers or is it actually random.

Usually this also happens in the later parts of the game. Could something in game crash the server? If thatā€™s a possibility, I got a wild theory.[/quote]

The server crashes due to X, while X can be pretty much anything. 3lazors at a time or a few ppl connecting at the same moment or grenades in the smoke or or or

So bring on your theory.

(binderr) #15

Yes, I play on EU server as Iā€™m from the UK. I thought this could be caused my ISP (TalkTalk) but I do have fiber. On many occasion, Iā€™m joining a match and next Iā€™m sent back to gameā€™s mane menu. Furthermore ā€œConnection lost to serverā€ is consistent as Iā€™ve seen it occur many times my self lately.

(Amerika) #16

[quote=ā€œdefentialDriver;137512ā€][quote=ā€œAmerika;137511ā€]Iā€™ve had it happen quite a few times recently on US servers myself. The server actually crashing and booting all of us to the main menu and where it just lags for about 5 seconds and resumes.

Nexon hosts the servers but the issue might be network/local hardware related (Nexon issue) or it might be the server software screwing up (SD problem). I know they are aware of issues but it always helps to cite exactly which server you were on and the time/time zone it happened so they can check logs. So if you see the issue write down what the name of the server is before you get disconnected and post it here.[/quote]

If it comes up with the lost connection screen, how would I find out which server Iā€™m on?[/quote]

When that message comes up you can still press tab and see the scoreboard which shows the server name.

So does the screenshot I took contain all the necessary info?[/quote]

I didnā€™t notice it before but yes, it does :slight_smile:

(Jan S.) #17

They even lost connection on Monday stream :smiley: I donā€™t see it getting solved through

(p4v) #18

I can confirm this. It was hilarious and sad at the same time.

(Shaelym) #19

Sad thing is itĀ“s quite terrible since the beginning of the week : monday evening,we got 6 crashes while playing with friends (so we know itĀ“s not coming from our side). And of course, we had stopwatch objectivesā€¦ After 3 hours and two ce that number crashes, we ended up playing something elseā€¦

(Drac0rion) #20

My wild theory is that since the connection lost happens in the later parts of the game(at least from my personal experience), the server sometimes for some reason doesnā€™t register that the map got extended by completing an objective and has a stroke or something, shuts down and restarts. I only thought of it because when I have lost connection, it has always been during the later objectives, but I have never really paid attention to the objective timer so itā€™s just a guess.
It might just be a coincidence as well. Can anyone recall if theyā€™ve had connection lost during first objective? Would just like to narrow down the possibilities if possible.