Hey all!
If you’re experiencing game crashes there are several steps that you can to resolve the issue yourself before contacting the Customer Service team:
[list][*] Ensure that the game meets the minimum specifications
- These can be found on the Store page for Dirty Bomb - http://store.steampowered.com/app/333930/
[*] Verify the Game Cache within Steam
- A full guide on how to do this is here - https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335
[*] Ensure that any Firewalls/Antivirus applications have exceptions for Dirty Bomb
[list][] ShooterGame-Win32-Shipping.exe
[] DirtyBombLauncher.exe
[*] If you are running Bitdefender disable the “Scan SSL” feature
[] Restart the machine
[] Take a read of the error message by expanding the “More Info” section, it may be a hardware/windows error not specific to the game
[list][] If you have modified any .ini files try deleting them from My Documents\My Games\UnrealEngine3\ShooterGame\Config
[] These files will automatically re-generate when the game is launched
[*] Warning: Doing this will cause all graphics settings and key binds to revert to default
- Feel free to rename your existing .ini files to keep them as backups[/list][/list]
Once you have tried all of the above solutions please contact our CS team, they will need the following information:
[list][] Take a screenshot of any error messages displayed (Or upload a video and provide a link to it)
[] Note down as much information around the issue
[list][] What was happening leading to the crash?
[] How did the game terminate?
[list][] Instantly closed
[] Became non-responsive
[] etc.[/list][/list]
[] Attach a launch.log file, located here by default - %systemdrive%\Users%username%\Documents\My Games\UnrealEngine3\ShooterGame\Logs
[list][] Sort the folder by ‘Date Created’ to identify the correct log file easily
[] Attach any corresponding .dmp file in the same folder (If the Date Created matches the log file), .dmp files are not created for every type of crash so there may not be one[/list][/list]
You can create a CS Ticket here: https://dirtybombsupport.zendesk.com/hc/en-us