If you are having a technical problem with Brink, please take the following steps:
[ol]
[li]Ensure you meet our Minimum System Requirements
[/li][li]Ensure your Graphics Drivers are up to date
[/li][li]Check our Known Issues List for common issues and workarounds (thread will be up soon)
[/li][li]Use the forum’s search function to see if the issue has already been reported
[/li][li]Do not report more than one issue in a single report
[/li][li]If you cannot find an existing report for the issue, report it with the following information:
[/li][/ol]
Title
[ul]
[li]Be sure to include keywords specific to the bug
[/li][li]If you get an error message, carefully type it into the title (copy+paste works)
[/li][li]If you have a crash, WRITE ‘CRASH’ IN CAPITAL LETTERS!
[/li]e.g. “CRASH: Game crashed while playing on a dedicated server playing SecTow”
[li]We may change the title of your report to make it easier to locate
[/li][/ul]
Description
[ul]
[li]A description of the issue observed
[/li][li]Try to be as detailed as possible with your description
[/li]e.g. ‘flickering’ is more illuminating than ‘corrupt’ or ‘broken’
[li]More information is better information. A history of the match up until that point may include the one valuable clue that tips us off to the cause.
[/li][/ul]
Steps to Reproduce
[ul]
[li]A chronological list of steps you took to produce the issue
[/li][li]If you have found a ‘perfect’ way to get this issue, you are awesome and we want to know!
[/li][li]Again, don’t omit any information you think isn’t important; it might be important!
[/li][/ul]
Useful Files
[ul]
[li]DxDiag
[/li][LIST]
[li]Ideally we’d like one of these with every report, especially for Video, Audio, Performance and Stability issues
[/li][li]You can produce this text file by typing “dxdiag” in the Search bar of the Start menu
[/li][li]Use Save all information to save the text file
[/li][li]If you don’t have somewhere to serve the file from, you can copy the all of the text directly into the end of the report
[/li][/ul]
[li]Screenshot
[/li][ul]
[li]Ideally we’d like one of these for every major visual issue you spot
[/li][li]You can take this in Steam via F12
[/li][li]You can also use Ctrl+Alt+Tilde (Ctrl+Alt+`) to bring down the console; type “screenshot” and press enter to save a screenshot
[/li][li]Screenshots are saved to …\Program Files (x86)\Steam\userdata#user#\22350\local\base\screenshots
[/li][/ul]
[li]Console Dump
[/li][ul]
[li]You don’t necessarily have to include this for every report. If we need one, we’ll ask for one.
[/li][li]Sometimes error prints in the console can tell us more about an issue
[/li][li]You can bring down the console (see above) and type “condump” to produce a log of the most recent events logged to the console
[/li][li]Console dumps are saved to …\Program Files (x86)\Steam\userdata#user#\22350\local\base
[/li][/ul]
[/LIST]