Got a key, but it's already been used

(gothicJive) #1

Hi, I just got a key in my email and when I went to redeem it it says it’s already been used. Any way to fix it?

Thanks!

(charitableRipple) #2

Me too!

(riotousLadle) #3

Right there with ya -_-

(toolboxRhyme) #4

I also received a duplicate code and am hoping to have the issue fixed.

(curiousTributary) #5

Ditto

(satisfyingGale) #6

bump

(MissMurder) #7

Sorry about that guys. I’ll see what’s up.

Edit

Just curious- you all are new players correct? Or were you in the beta previously?

(cordovanTurtle) #8

new player and same here.

(riotousLadle) #9

I’m a New player

(toolboxRhyme) #10

Signed up for the beta not long before the end of the previous CBT.

(MissMurder) #11

Ok please contact customersupport@nexon.net. Be sure to include “Dirty Bomb” in the subject line, as well as all relevant information in the body. i.e. the code you got and the email it was sent to.

(riotousLadle) #12

I have already done that and this is the response.

Hello Player,

Thank you for contacting Nexon America Customer Support.

The beta key that you received was only sent to your email address. I have confirmed this by looking through all keys that have been sent out. Unfortunately because this beta key was only sent to you and no one else we will be unable to replace it for you.

I apologize for any inconvenience this has caused you.

Sincerely,

GM Radrodo

Customer Support Representative

(newfangledSigil) #13

Another duplicate here too.

(Cyakz) #14

Ahh… new player as well… completely missed this topic and asked the same question in a new one If a @MissMurder (or another mod) if you want to close that to keep things in one place, I’ll keep an eye on this thread instead.

(saltyCoral) #15

Same thing here, and thanks Cyakz. Doesn’t look like anything will be done about it though.

(Cyakz) #16

Just to update you all,

As suggested earlier in the thread I sent an email with details of the email address and original code and within 30 minutes I’d been sent a new key and its currently downloading, so definitely worth trying contacting them.

(satisfyingGale) #17

New player here, I’ll try sending support an E-mail.

(absorbedHilt) #18

Same here

(riotousLadle) #19

I can confirm that I got a new key from customer support and it does work. If you had a hand in this @MissMurder then I can’t thank you enough.

(charitableRipple) #20

I also received working key, so everyone else should try sending mail to support. Thank you.