Frozen/Stuck on loading screen

startj · 2013-10-25 21:04:27 UTC

Hello, today my friend got invited to Extraction. Right after he installed the game and started it he got stuck on the loading screen (see screenshot) and he cannot get passed it, already tried reinstalling the game. Do not know what to suggest him anymore, maybe someone had this problem already and got it fixed, check screenshots:

EDIT: If he minimizes the game from the task manager during the loading and he returns to the game he can see the menu but the screen is frozen and he cannot press any buttons.

This menu:

Toomic · 2013-10-25 22:36:42 UTC

Can you attach a Log file and his DxDiag and we’ll take a look, instructions in the link below.

startj · 2013-10-25 23:52:36 UTC

http://pastebin.com/GsdPArWD - I hope this is the log file (Extraction root folder is a bit different than Dirty Bomb’s)

http://pastebin.com/0SrmQ8Y4 - DxDiag

Thanks in advance, Stary.

Toomic · 2013-10-26 00:26:59 UTC

Ah I’ll need to update my “How to report an issue” page to include the Nexon launcher locations, thanks for letting me know

That one wasnt the log file, they end in .log you can find them here - “C:\Users\YOURUSER\Documents\My Games\UnrealEngine3\ShooterGame\Logs” just replace “YOURUSER” with your Username

startj · 2013-10-26 11:01:18 UTC

[QUOTE=Toomic;479496]Ah I’ll need to update my “How to report an issue” page to include the Nexon launcher locations, thanks for letting me know

That one wasnt the log file, they end in .log you can find them here - “C:\Users\YOURUSER\Documents\My Games\UnrealEngine3\ShooterGame\Logs” just replace “YOURUSER” with your Username[/QUOTE]

No problem , here is the proper log file: http://pastebin.com/34YLSBC6

Thanks in advance, Stary.

Toomic · 2013-10-26 12:16:17 UTC

[QUOTE=startj;479542]No problem , here is the proper log file: http://pastebin.com/34YLSBC6

Thanks in advance, Stary.[/QUOTE]

Thanks startj, can you make sure that his drivers are up to date?

startj · 2013-10-26 12:48:27 UTC

I can update his directx and gfx drivers, btw I forgot to mention that he is using windows xp in case that it matters, also is there any way we can talk on instant messages like irc, xfire, steam, etc.

Stary.

Toomic · 2013-10-26 13:33:04 UTC

[QUOTE=startj;479555]I can update his directx and gfx drivers, btw I forgot to mention that he is using windows xp in case that it matters, also is there any way we can talk on instant messages like irc, xfire, steam, etc.

Stary.[/QUOTE]

I’m not back in the office until Monday so there’s not much I can do for you right now, after updating drivers I would try using a low-spec config from someone else, as this could be caused by the game running on High by default and the PC cant handle it.