Error: Sign in could not be completed.

(Rivekz) #1

Really starting to get baffled with this.

I have downloaded and installed the game through Steam. Run the game, see the nanny anti hack software (which according to the multitude of posts is useless). Load up and get the page Error sign in could not be completed.

Ok cool. I have tried the following.

  • Done all the antivirus software tricks adding exceptions etc. that could be found under the forums
  • Verified cache in Steam. Returned 100%
  • Have wiped and redownloaded just in case.
  • Made sure there was no maintenance.

Still one thing I did notice from all this, when I tried to create a nexon account to be able to post here, I had a previous lingering account from when I tried out a Nexon game ages ago. It was disabled and required reactivation. Went through that process and was successfully re-enabled. But still unable to sign in to the game.

Running out of Ideas guys, anyone else got a bright spark idea?

Edit: I’ll also add I’ve been trying this out over the course of the last two days all on different hours of the day so I do not believe it to be to do with a flooding of people trying to access the game…

(NxA_Noxie) #2

Hello , we will need more information before we can look into your issues.
-Detailed information on what the issue is and what you were doing when it happened.

  • Screen shots of any error messages
    -System spec (graphics cards, OS, ram etc).
    -Latest drivers Y/N.

I would also suggest submitting a ticket to our support team.

(Rivekz) #3
  • Detailed information on what the issue is and what you were doing when it happened.
    Trying to launch the game for the first time through steam.

-Screen shots of any error messages

If you cant see the picture. Basically just a screen that says
Error: Sign in could not be completed.

-System spec (graphics cards, OS, ram etc).
System

Manufacturer ASUS
Model All Series
Total amount of system memory 8.00 GB RAM
System type 64-bit operating system
Number of processor cores 4

Storage

Total size of hard disk(s) 1965 GB
Disk partition (C:) 7 GB Free (233 GB Total)
Media drive (D:) CD/DVD
Disk partition (E:) 66 MB Free (100 MB Total)
Disk partition (F:) 204 GB Free (689 GB Total)
Disk partition (M:) 698 GB Free (932 GB Total)
Disk partition (U:) 91 GB Free (112 GB Total)

Graphics

Display adapter type NVIDIA GeForce GTX 770
Total available graphics memory 7905 MB
Dedicated graphics memory 4096 MB
Dedicated system memory 0 MB
Shared system memory 3809 MB
Display adapter driver version 10.18.13.5362
Primary monitor resolution 1920x1080
Secondary monitor resolution 1920x1200
Secondary monitor resolution 1920x1200
DirectX version DirectX 10

Network

Network Adapter Intel® Ethernet Connection I217-V
Network Adapter Qualcomm Atheros AR946x Wireless Network Adapter
Network Adapter PANDA NDIS IM Filter Miniport v1.6.0.44
Network Adapter Bluetooth Device (Personal Area Network)
Network Adapter PANDA NDIS IM Filter Miniport v1.6.0.44
Network Adapter PANDA NDIS IM Filter Miniport v1.6.0.44
Network Adapter PANDA NDIS IM Filter Miniport v1.6.0.44
Network Adapter PANDA NDIS IM Filter Miniport v1.6.0.44

-Running latest drivers: Yes

AntiVirus: Panda Security Suite.
I have tried the game with Exceptions added to the anti virus.
I have tried it with the anti virus disabled.
I have also tried running this game on a computer that has no antivirus on it and run into the same issue.

I have lodged a ticket regarding this, took them 2 days to respond and advising me to troubleshoot my antivirus AGAIN, after telling them in the ticket that I have already taken steps from support articles that provide this information already and have not heard from them since after responding by confirming that I have tested the av, provided them with my av number and asked them to check if there was some sort of syncing issue between my steam account and my nexon account which share the same email address.