I only heard that Nexon is bad, I gave them a fair chance. But Nexon prove me wrong. They are even worse than that I heard.
So I did a little research and I found this:
I dont know what to say, just this: Break the contract with nexon and do it yourself. All the so called “knowledge” from them is way too little when you compare it to their reputation. Nexon’s name does hurt xt and SD, get rid of them. Their support is a joke.
I know that SD has the control over gameplay decisions, but at the end, it doesnt matter because the bad rep of Nexon will spoil it.
I just had a look the MoneyPenny’s Profile, his last log in was Oct 10th 2013. Almost half a year ago. He doesnt care about the game, he doesnt care about SD, he just cares about $$$. Same for the rest of nexon, no one cares there. From time to time you get some words from them, but only some blabla without any content. The forum did improve a bit, but now its stuck in this stage. It cant be that hard for a big company like nexon to give us a proper forum. The support is pure ****. They need 4 months to answer a ticket and in the answer is no solution for the problem. Its just saying, thanks for submitting the ticket, but due to overload of ticket we cant help. Thats not support, thats stealing money from SD and from the Alpha guys who bought themselves in.