d3d9 error or perpetual loading error.


(enigmaplatypus) #1

hi, i recently updated my computer and now dirty bomb won’t play, this happened around thrusday-ish. i took it to the geeks squad and they couldn’t fix this issue. can anyone help me, the game has worked perfectly fine before but after Thursday it won’t play/load. i have had to force close the game because its been loading for like ten+ minutes (the black loading screen) it was saying there was a d3d9 error but now it doesn’t say that anymore it just loads forever (without actually loading). please help, thank you in advance.

specs…

System Information

Time of this report: 8/10/2015, 16:25:41
Machine name: LENOVO-PC
Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_r9.150322-1500)
Language: English (Regional Setting: English)
System Manufacturer: LENOVO
System Model: 20289
BIOS: 7CCN56WW
Processor: Intel® Core™ i7-4510U CPU @ 2.00GHz (4 CPUs), ~2.6GHz
Memory: 8192MB RAM
Available OS Memory: 8116MB RAM
Page File: 3970MB used, 8732MB available
Windows Dir: C:\windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: UnKnown
DxDiag Version: 6.03.9600.17415 64bit Unicode


DxDiag Notes

  Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: The file VirtualAudio1.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).  You may be able to get a WHQL logo'd driver from the hardware manufacturer.
      Input Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)


Display Devices

      Card name: Intel(R) HD Graphics Family
   Manufacturer: Intel Corporation
      Chip type: Intel(R) HD Graphics Family
       DAC type: Internal
    Device Type: Full Device
     Device Key: Enum\PCI\VEN_8086&DEV_0A16&SUBSYS_380017AA&REV_0B
 Display Memory: 1792 MB

Dedicated Memory: 0 MB
Shared Memory: 1792 MB
Current Mode: 1920 x 1080 (32 bit) (48Hz)
Monitor Name: LCD 1920x1080
Monitor Model: unknown
Monitor Id: LEN40B4
Native Mode: 1920 x 1080§ (60.007Hz)
Output Type: Internal
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver File Version: 10.18.0014.4170 (English)
Driver Version: 10.18.14.4170
DDI Version: 11
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: Primitive
Compute Preemption: Thread group
Miracast: Supported
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 3/19/2015 21:02:10, 24806000 bytes
WHQL Logo’d: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4956-11CF-E860-0D18B6C2C735}
Vendor ID: 0x10DE
Device ID: 0x1290
SubSys ID: 0x380017AA
Revision ID: 0x00A1
Driver Strong Name: oem185.inf:5f63e5341cc65b69:iHSWM_w81:10.18.14.4170:pci\ven_8086&dev_0a16
Rank Of Driver: 00DA2001

   D3D9 Overlay: Not Supported
        DXVA-HD: Supported
   DDraw Status: Enabled
     D3D Status: Enabled
     AGP Status: Enabled

System Devices

 Name: Intel(R) 8 Series LPC Controller (Premium SKU) - 9C43

 Name: Intel(R) 8 Series PCI Express Root Port #3 - 9C14

 Name: Intel(R) Wireless-N 7260

 Name: Realtek PCIe GBE Family Controller

 Name: NVIDIA GeForce GT 730M

 Name: Synaptics SMBus Driver

 Name: PCI standard host CPU bridge

 Name: Intel(R) 8 Series PCI Express Root Port #5 - 9C18

 Name: Intel(R) 8 Series PCI Express Root Port #1 - 9C10

 Name: Intel(R) Management Engine Interface 

 Name: Intel(R) 8 Series Chipset Family SATA AHCI Controller

 Name: Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft)

 Name: High Definition Audio Controller

 Name: Intel(R) 8 Series PCI Express Root Port #4 - 9C16

 Name: Intel(R) 8 Series USB Enhanced Host Controller #1 - 9C26

Driver: C:\windows\system32\drivers\usbport.sys, 6.03.9600.17195 (English), 5/31/2014 05:07:07, 440664 bytes
Driver: C:\windows\system32\drivers\usbhub.sys, 6.03.9600.17238 (English), 7/24/2014 10:28:38, 419648 bytes


Diagnostics

Windows Error Reporting:
+++ WER0 +++:
Fault bucket , type 0

Event Name: PCA2

Response: Not available

Cab Id: 0

Problem signature:

P1: ShooterGame-Win32-Shipping.exe

P2: 1.0.48414.0

P3: Dirty Bomb

P4: Dirty Bomb

P5: WarChest Limited

P6: 100

P7: 0

P8:

P9:

P10: