Can't connect


(prophett) #1

Apologies if this is a known issue, but I keep getting “could not locate service” and “authentication failed” errors when trying to connect to a VIP test (I am assuming I am not a VIP, and a stopwatch server.

I tried a quick search but couldn’t find much. I have restarted the launcher and my computer.

Any ideas? :]


(Winnie) #2

Me too, on an another server, and I know some people had the same issue after the new patch (19039) when a server is nearly full, whatever the server. But I can join an empty server without some problem…


(JTheJackal) #3

Same issue here. I just kept trying until it works but noticed, too, that it seems to happen with servers that are nearly full.


(Ashog) #4

Same here, gave up and went to hi mom server instead.


(Nail) #5

http://forums.warchest.com/showthread.php/33112-Known-Issues-Thread?p=443070&viewfull=1#post443070

last line


(ZernoK) #6

Having the same issue, I can join every other server fine but the ones that are nearly full. Actually, I don’t think I’ve seen a server be full since the patch?

Edit: 11/12 people on a server, 2 left and I could join no problem.


(rookie1) #7

UK veteran SW 10/12 players
“could not locate service” and “authentication failed” errors .
Can join on other empty servers …but they …empty :S


(zeroooo) #8

[QUOTE=rookie1;443329]UK veteran SW 10/12 players
“could not locate service” and “authentication failed” errors .
Can join on other empty servers …but they …empty :S[/QUOTE]

same… authentication failed…


(Anti) #9

I restarted the vet server which seemed to help some people, but I assume there is an underlying bug which means it’s likely to crop up again. Please keep reporting the issue if it happens again for you.


(rookie1) #10

same server same amount of players 10/12
‘Could not connect to service’
then i was able after few attemps


(Samurai.) #11

Yeah i also had connection trouble to the uk Veteran server last night, forgot to post at the time… but yeah had authentication failure a couple of times, when it was 11/12, then when it went to 10/12 it then let me play.


(Winnie) #12

Yep, it still happens for me… 10vs12 or 11vs12, I can’t connect veteran UK… authentification failed


(prophett) #13

Getting this problem again. It seems to only happen when the server is at 10/12 or 11/12.


(Verticae) #14

UK Veteran SW, between 11/12 and 8/12 players.

At first I’d get a black screen before the “Authentication failed” would pop up, but eventually it went through the London Bridge loading cycle… And then popped back out with the error.


(Toomic) #15

This should be fixed in the version we released earlier today :slight_smile:


(prophett) #16

I still got it once after the patch. The server had 11/12. I managed to get in on my first retry.


(Toomic) #17

Did you get “Authentication failed” or “failed to connect to service”?


(prophett) #18

“Authentication failed”


(prophett) #19

It happened again at around 10:15est today while trying to connect to a casual server that had only 6 players on it (“authentication failed”). Again I was able to connect on my first retry.


(Toomic) #20

Thanks for reporting this, i’ll look into it :slight_smile:

Could you attach a Log file of when this happened?