Hi,
I couldn’t start up dirty bomb this week because the anti cheat keeps kicking me after contacting the anti cheat they sent me this message:
"
Hello there!
This is an automated response from the Support team of Wellbia Co., Ltd.
Hmm, seems like you have some troubleshooting issues with your game!
We’re sorry for your inconvenience.
Your xigncode.log sent to us has detected a third party program as the following;
E:\Program Files\Sandboxie\SbieCtrl.exe
Please turn off the program mentioned for smooth gameplay, or uninstall it unless it is a must-have program.
In addition, please scan your PC using an anti-virus program prior to game start for further check-up.
For those who are using Windows 10 TP (Technical Preview), Microsoft is constantly making updates to improve functions and eliminate bugs. XIGNCODE3 accordingly needs updates following the frequent Windows 10 TP changes. Although your game may have XIGNCODE3 error issues during game launch, please note that we are trying our best to keep in date regarding compatibility functions for Windows 10 TP.
If you continue to have issues, please send us an additional email with a title of your game and publisher attached with your xigncode.log for personal assistance.
Thanks!
Remember, we’re always here to protect you from hacks and malware!
안녕하세요.
웰비아닷컴 서비스지원팀입니다.
먼저 게임 이용에 불편을 드려 대단히 죄송합니다.
보내주신 메일에 첨부되어있는 xigncode.log파일를 확인한 결과 하기의 경로의 파일이 정상적인 게임진행에 불필요한 프로그램으로 탐지되어 종료 되었습니다.
E:\Program Files\Sandboxie\SbieCtrl.exe
위 경로의 파일을 종료하시거나 불필요한 프로그램이라면 삭제 하신 후 게임을 진행하시는 것을 권장합니다.
또한, 최신 버전의 백신을 설치하시고 PC의 정밀 검사를 해 주시기 바랍니다.
감사합니다.
お問い合わせ頂き誠にありがとうございます。
ウェルビアドットコムのサービス支援チームです。
この度はゲーム利用にご迷惑をお掛けしたことをお詫び申し上げます。
ログ分析結果、下記のファイルが検出されました。
E:\Program Files\Sandboxie\SbieCtrl.exe
上記のファイルを削除若しくは完全に終了してからゲームを再起動してください。
削除する際には下記の手順に従って行ってください。
-
ファイルを削除
-
セキュリティーソフトを最新バージョンにアップデートした後、ウイルスチェックを行う
-
ゲームの設置フォルダーに格納されているxmag.xemファイルを削除
-
ゲームスタート
以上、よろしくお願い致します。
您好，
这里是wellbia.com反外挂服务支援组。
非常抱歉对您游戏带来的不便。
您游戏发生错误的原因是因您在游戏中运行了与游戏无关的程式发生游戏强行终止的问题。
E:\Program Files\Sandboxie\SbieCtrl.exe
请删除或关闭此路径的未知程式后重新启动游戏。
而且请使用最新版本的杀毒软体检查您的电脑。
谢谢。"
After i removed this program ( which wasnt even a cheating program ) i logged it and i got this message:
http://puu.sh/itqkJ/26afe3d5e5.jpg
I would like to get my ban removed I didn’t cheat, actually i paid more than €300 for this game ( biggest founder pack + some card cases )
I hope you understand.